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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-14-2018 07:05 PM

HP Recommended

What I have is a pair of Polycom VVX phones working on the 5.4.5.6840 version. Under Settings>Basic>Ring Type>Default the ringer is set to come in as "Warble," but since the latest update it has not actually been ringing with that. When a call comes in it rings as "Low Double Trill." Nothing has changed--the ring type is always set to "Warble" and has been for months. We've never set up any kind of special ring tones for special circumstances. 

1 REPLY 1

‎02-15-2018 02:19 AM

HP Recommended

Hello @ActCom,

welcome to the Polycom Community.

You are using an unsupported software.

 

UC Software 5.7.0 is the current latest. UC Software 5.6.1 is also still supported.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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