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[VVX 310] Can't add contacts to directory

Occasional Advisor

[VVX 310] Can't add contacts to directory

Hi,

 

When I go Directory>Contact DIrectory, the screen just says "no records" and there is no "add contact" selection anywhere on the screen. I tried rebooting the phone and I cannot get this to work.

 

Any help would be appreciated.

 

Thanks

Message 1 of 15
14 REPLIES
Polycom Employee & Community Manager

Re: [VVX 310] Can't add contacts to directory

Hello @Imperra,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 15
Occasional Advisor

Re: [VVX 310] Can't add contacts to directory

Thanks for the quick response, sorry I didn't include all the relevant information in the first message.

 

You can find the rest of the phone information below.

 

Model: VVX311
Software Version: 5.4.4.3041

Message 3 of 15
Polycom Employee & Community Manager

Re: [VVX 310] Can't add contacts to directory

Hello @Imperra,

The community's VoIP FAQ contains this post here:

Jun 17, 2015 Question:How can I add  a Speed Dial to the Phone?

Resolution: Please check => here <=

 

The above should explain the process.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 15
Highlighted
Advisor

Re: [VVX 310] Can't add contacts to directory

should be one of the softkey options to "add" when you go into the contacts list.

Message 5 of 15
Occasional Advisor

Re: [VVX 310] Can't add contacts to directory

The problem is when I go to the contact directory, there is no "add contact" available for me to select. It's just a screen that says "no records" and that is it.

I could send you a screenshot if you would like.

Message 6 of 15
Polycom Employee & Community Manager

Re: [VVX 310] Can't add contacts to directory

Please attach a backup
Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 7 of 15
Occasional Advisor

Re: [VVX 310] Can't add contacts to directory

There is no "add" button anywhere on the screen when I'm in the contacts directory, that's the problem.

Message 8 of 15
Polycom Employee & Community Manager

Re: [VVX 310] Can't add contacts to directory

as stated already please attach a backup

 

Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 9 of 15
Occasional Advisor

Re: [VVX 310] Can't add contacts to directory

I absolutely scowered the web interaface and cannot find any "utlities" or "phone backup" anywhere. Could this be a problem with Rogers?

Message 10 of 15