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[VVX 310] Can't add contacts to directory

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Occasional Advisor

[VVX 310] Can't add contacts to directory

Hi,

 

When I go Directory>Contact DIrectory, the screen just says "no records" and there is no "add contact" selection anywhere on the screen. I tried rebooting the phone and I cannot get this to work.

 

Any help would be appreciated.

 

Thanks

Message 1 of 15
14 REPLIES 14
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Polycom Employee & Community Manager

Re: [VVX 310] Can't add contacts to directory

Hello @Imperra,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 15
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Occasional Advisor

Re: [VVX 310] Can't add contacts to directory

Thanks for the quick response, sorry I didn't include all the relevant information in the first message.

 

You can find the rest of the phone information below.

 

Model: VVX311
Software Version: 5.4.4.3041

Message 3 of 15
Highlighted
Polycom Employee & Community Manager

Re: [VVX 310] Can't add contacts to directory

Hello @Imperra,

The community's VoIP FAQ contains this post here:

Jun 17, 2015 Question:How can I add  a Speed Dial to the Phone?

Resolution: Please check => here <=

 

The above should explain the process.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 15
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Advisor

Re: [VVX 310] Can't add contacts to directory

should be one of the softkey options to "add" when you go into the contacts list.

Message 5 of 15
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Occasional Advisor

Re: [VVX 310] Can't add contacts to directory

The problem is when I go to the contact directory, there is no "add contact" available for me to select. It's just a screen that says "no records" and that is it.

I could send you a screenshot if you would like.

Message 6 of 15
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Polycom Employee & Community Manager

Re: [VVX 310] Can't add contacts to directory

Please attach a backup
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 15
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Occasional Advisor

Re: [VVX 310] Can't add contacts to directory

There is no "add" button anywhere on the screen when I'm in the contacts directory, that's the problem.

Message 8 of 15
Highlighted
Polycom Employee & Community Manager

Re: [VVX 310] Can't add contacts to directory

as stated already please attach a backup

 

Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 15
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Occasional Advisor

Re: [VVX 310] Can't add contacts to directory

I absolutely scowered the web interaface and cannot find any "utlities" or "phone backup" anywhere. Could this be a problem with Rogers?

Message 10 of 15