[VVX 310] Can't add contacts to directory

Imperra · ‎11-29-2017

Hi,

When I go Directory>Contact DIrectory, the screen just says "no records" and there is no "add contact" selection anywhere on the screen. I tried rebooting the phone and I cannot get this to work.

Any help would be appreciated.

Thanks

SteffenBaierUK · ‎11-29-2017

Hello @Imperra,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.

Imperra · ‎11-29-2017

Thanks for the quick response, sorry I didn't include all the relevant information in the first message.

You can find the rest of the phone information below.

Model: VVX311
Software Version: 5.4.4.3041

SteffenBaierUK · ‎11-29-2017

Hello @Imperra,

The community's VoIP FAQ contains this post here:

Jun 17, 2015 Question:How can I add a Speed Dial to the Phone?

Resolution: Please check => here <=

The above should explain the process.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.

B. Noel · ‎11-29-2017

should be one of the softkey options to "add" when you go into the contacts list.

Imperra · ‎11-29-2017

The problem is when I go to the contact directory, there is no "add contact" available for me to select. It's just a screen that says "no records" and that is it.

I could send you a screenshot if you would like.

SteffenBaierUK · ‎11-29-2017

Please attach a backup

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.

Imperra · ‎11-30-2017

There is no "add" button anywhere on the screen when I'm in the contacts directory, that's the problem.

SteffenBaierUK · ‎11-30-2017

as stated already please attach a backup

Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.

Imperra · ‎11-30-2017

I absolutely scowered the web interaface and cannot find any "utlities" or "phone backup" anywhere. Could this be a problem with Rogers?

[VVX 310] Can't add contacts to directory

[VVX 310] Can't add contacts to directory

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