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[VVX 310] Can't add contacts to directory

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Polycom Employee & Community Manager

Re: [VVX 310] Can't add contacts to directory

Hello @Imperra,

I am unsure who Rogers is but I would inquire with them.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 15
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Occasional Advisor

Re: [VVX 310] Can't add contacts to directory

Quick question, where do I put the 000000000000-directory.xml file for it to be recognized by the phone?

Message 12 of 15
Highlighted
Polycom Employee & Community Manager

Re: [VVX 310] Can't add contacts to directory

Hello @Imperra,

The community's VoIP FAQ contains this post here:

 

Jan 6, 2012 Question: How can I create a local directory or what is the 000000000000-directory.xml used for?

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 15
Highlighted
Occasional Advisor

Re: [VVX 310] Can't add contacts to directory

Hi,

 

That FAQ didn't answer my question.

I know how to create the file and what it does, I just don't know where to place the file so that my Polycom VVX311 recognizes the file and uploads it to the phone.

 

Thanks

Message 14 of 15
Highlighted
Polycom Employee & Community Manager

Re: [VVX 310] Can't add contacts to directory

Hello @Imperra,

 

The phone loads all its configuration from a provisioning server.

 

The same is applicable to the directory file.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 15 of 15