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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Tried searchngi but not sure exactly what to search for so came up blank. On my VVX 310 with UCS 5.2 provisioned from FreePBX 12 with EPM commercial, if I select to show the Name & Extension it gets truncated  and shows only ex: James Bhab... How can I correct this?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello OPTN,

due the display size there is only a limited amount of the names depending on their length to be displayed.

 

Once the name is to long the phone automatically truncates it.

 

At present there is no way around this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello OPTN,

due the display size there is only a limited amount of the names depending on their length to be displayed.

 

Once the name is to long the phone automatically truncates it.

 

At present there is no way around this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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