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VVX 310 headset and what is the app 51 for ?

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Occasional Visitor

VVX 310 headset and what is the app 51 for ?

I would like to attach a wired VVX 310 desk phone.  I can't tell if i will need an app 51 or not.  If all the app51 does is allow me to not have to move the handset off the hook to use the headset, then id rather just move the handset.  Any other equipment I would need?  Or just a headset that plugs into the RJ11 headset jack on the phone. 

 

Thanks.

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Valued Contributor

Re: VVX 310 headset and what is the app 51 for ?

 

The picture of that headset shows that it only has a cable with an RJ9 plug. If it is compatible audio wise (since the headset jacks have different pinouts, hence the compatibility sheet), it will have no control over the phone, and you will need to press the headset button on the phone to answer/make calls.

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Polycom Employee & Community Manager

Re: VVX 310 headset and what is the app 51 for ?

Hello calisonic,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 19, 2011 Question: What type of Headset's and cables are compatible with my Phone?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Occasional Visitor

Re: VVX 310 headset and what is the app 51 for ?

Sorry, not really technically inclined to understand all of that...  Just need to know if I purchase something like this:

 

http://www.amazon.com/Audicom-Headphones-Disconnect-Telephone-H300QDRJ1E/dp/B014SLHMX4/ref=sr_1_4?rp...

 

If I can just plug it into the headset jack on phone and be good to go.

 

Thanks.

Message 3 of 5
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Polycom Employee & Community Manager

Re: VVX 310 headset and what is the app 51 for ?

Hello calisonic,

The Support Document => here <= outlines what Headsets have been tested and declared compatible.

 

Checking the above against your link does not list this manufacturer.

 

We, Polycom, cannot comment on an untested headset.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
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Valued Contributor

Re: VVX 310 headset and what is the app 51 for ?

 

The picture of that headset shows that it only has a cable with an RJ9 plug. If it is compatible audio wise (since the headset jacks have different pinouts, hence the compatibility sheet), it will have no control over the phone, and you will need to press the headset button on the phone to answer/make calls.

View solution in original post

Message 5 of 5