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VVX 310 loses registration with FritzBox whereas VVX 410 works

SOLVED
Highlighted
Occasional Collector

VVX 310 loses registration with FritzBox whereas VVX 410 works

Hello,

 

I just exchanged three old phones with nice Polycom phones and sadly I am now struggeling with a big problem.

 

I have setup a VVX 410 phone and this works fine whereas two VVX 310 phones make serious problems.

The settings of all phones are basically the same, just the lines are different.

The VVX 310 are always losing the registration after a couple of minutes: "Registration failed User: 622, Error Code:480 Temporarily not available"

 

Then sometimes after another couple of minutes the line is there again until it disappears again.

Sometimes I even need to reboot the phone to get a new registration.

 

I googled now for two days and tested a lot of different settings and nothing helped :(

I noticed that if I am having a call and the phone loses the registration I can still continue with the call.

 

On all phones I installed UC-version 5.5.0.20556 and updater version 5.7.0.18267.

 

It would be really great if you could help me to get the phones working.

 

I attached the logfile and pictures of the settings I used.

 

Thank you very much :-)

 

 

App.log:

0916155011|app1 |*|00|Event: Multiple Key Combo 1
0916155011|app1 |*|00|Manual Reboot
0916155014|app1 |4|00|Sending restart/reboot event to exchange
0916155014|acom |4|00|Application dbs from 127.0.0.1 [47800] has been disconnected.
0916155014|acom |4|00|Application osd from 127.0.0.1 [52152] has been disconnected.
0916155014|acom |4|00|Application em from 127.0.0.1 [52408] has been disconnected.
0916155014|acom |4|00|Application browser from 127.0.0.1 [53432] has been disconnected.
0916155014|acom |4|00|Application ec from 127.0.0.1 [54456] has been disconnected.
0916155014|acom |4|00|Application spipgui from 127.0.0.1 [41912] has been disconnected.
0916155014|acom |5|00|AppComServer is exiting, cleaning up all connections.
0916155014|ldap |*|00|ldapXfer::envDel: task delete OK
0916155014|app1 |*|00|AppC::appReboot cDynamicData shutdown complete
0916155014|clist|4|00|dbJson::requestSubmit:<DESTROY> - failed
0916155014|ec   |4|00|[EWS WebTicket] Stopped web ticket service
0916155014|ec   |4|00|Stopped access token service
0916155015|so   |*|00|SoNcasC::procMsg: Client service shutdown complete
0916155041|wdog |*|00|Watchdog Expired: tSupObjs, 8
0916155041|log  |*|00|---------- Final log entry ----------
000021.411|log  |*|00|---------- Initial log entry ----------
000021.334|rdisk|*|00|Initial log entry. Current logging level 4
000021.341|rdisk|*|00|RAM disk created and mounted at "/rfs0"
000021.344|rdisk|*|00|RAM disk created, size: 16,777,216 bytes
000021.390|so   |*|00|Platform: Model=VVX 310, Assembly=3111-46161-001 Rev=A Region=0
000021.390|so   |*|00|Platform: Interface    eth0 MAC=0004f2892e8f
000021.392|so   |*|00|Platform: BootBlock=3.0.4.0249 (46161-001) 30-Jan-13 18:17
000021.393|so   |*|00|Platform: BootL1=1.0.0.0051 (46161-001) 10-Jan-13 21:45
000021.399|so   |*|00|Platform: Updater=5.7.0.18267 01-Jun-16 00:15
000021.399|so   |*|00|Application, main: Label=SIP, Version=Elbe 5.5.0.20556 31-May-16 23:42
000021.399|so   |*|00|Application, main: P/N=3150-11530-550
000021.401|pec  |*|00|Initial log entry. Current logging level 4
000021.410|rdisk|*|00|RAM disk created, size: 16,777,216 bytes
000021.410|ocsp |*|00|O.C.S.P. Enabled = 0
000021.861|tls  |*|00|Initial log entry. Current logging level 4
000021.908|pmt  |*|00|Initial log entry. Current logging level 4
000021.932|wdog |*|00|Initial log entry. Current logging level 4
000021.934|ethf |*|00|Initial log entry. Current logging level 4
000021.937|hw   |*|00|Initial log entry. Current logging level 4
000021.940|ares |*|00|Initial log entry. Current logging level 4
000021.943|dns  |*|00|Initial log entry. Current logging level 4
000021.944|cfg  |*|00|Initial log entry. Current logging level 4
000021.944|cfg  |*|00|Prm|cfgParamBaseProfileUpdate: Using Base Profile Generic
000021.957|dot1x|*|00|Initial log entry. Current logging level 4
000022.245|lic  |*|00|Initial log entry. Current logging level 4
000022.266|lic  |5|00|cfgCfsFlashKeyScratchLoad: could not load flash len 976
000022.269|lic  |*|00|License expiry check in 44255 seconds
000023.004|curl |*|00|Initial log entry. Current logging level 4
000023.004|utilm|*|00|Initial log entry. Current logging level 4
000023.004|copy |*|00|Initial log entry. Current logging level 4
000023.004|rtos |*|00|Initial log entry. Current logging level 4
000023.010|sec  |*|00|Initial log entry. Current logging level 4
000023.047|so   |*|00|Configuration files: site-feldstrasse.cfg, roland0004f2892e8f.cfg
000023.047|so   |*|00|Configuration file "site-feldstrasse.cfg" SHA1 digest: 2CC379878F614FD80FCAFC5E4F19549DEF7351B9
000023.047|so   |*|00|Configuration file "roland0004f2892e8f.cfg" SHA1 digest: 8A7821A85E0FA7EE35D225A30708393A994A9F7E
000023.086|log  |*|00|Log render level set to 1
000023.095|pcap |*|00|On-Phone Packet Capture disabled
000023.101|srtp |*|00|Initial log entry. Current logging level 4
000023.114|cfg  |5|00|Prm|Parameter 0 is out of range
000023.131|res  |*|00|Initial log entry. Current logging level 4
000023.134|httpa|*|00|Initial log entry. Current logging level 4
000023.134|lldp |*|00|Initial log entry. Current logging level 4
000023.134|cdp  |*|00|Initial log entry. Current logging level 4
000023.137|pcd  |*|00|Initial log entry. Current logging level 4
000023.154|ssps |*|00|Initial log entry. Current logging level 4
000023.170|ssps |5|00|Allocated 36992 bytes for SspsHdiMemBase=0x12f6a18
000023.174|ssps |*|00|sspsDspLoad: found SubVino 25.
000023.679|ssps |*|00|sspsMain: sspsDspLoad successful using default image.
000023.683|so   |*|00|System Info Reports:
000023.683|so   |*|00|  Cpu is ARMv6-compatible processor rev 7 (v6l), ID: 0x111930b0, running at 300MHz.
000023.683|so   |*|00|  Board is identified as PolycomVVX-VVX_310.
000023.683|so   |*|00|  DRAM_SIZE: 128 MB
000023.683|so   |*|00|  NAND flash detected is 20
000023.683|key  |*|00|Initial log entry. Current logging level 4
000023.731|httpd|*|00|Initial log entry. Current logging level 4
000023.738|poll |*|00|Initial log entry. Current logging level 4
000023.738|push |*|00|Initial log entry. Current logging level 4
000023.739|poll |*|00|Initial log entry. Current logging level 4
000023.739|poll |*|00|Initial log entry. Current logging level 4
000023.741|rest |*|00|Initial log entry. Current logging level 4
000023.749|ht   |*|00|Initial log entry. Current logging level 4
000023.750|ht   |*|00|HTTP TA Initialized
000023.752|dbuf |*|00|Initial log entry. Current logging level 4
000023.759|ssps |*|00|sspsMain: Set HDI mem to be 0, was 0
000023.777|ice  |*|00|Initial log entry. Current logging level 4
000023.780|ssps |*|00|Application, comp. 1: Label=PolyDSP Vino BCM11193 Mem1 FS3, Version=8.4.7.1002 01-Apr-2016 16:57
000023.781|ssps |*|00|Application, comp. 1: P/N=3150-11580-847.
000023.785|pps  |*|00|Initial log entry. Current logging level 4
000023.785|sip  |*|00|Initial log entry. Current logging level 4
000023.787|sipt |*|00|Initial log entry. Current logging level 4
000023.787|sipp |*|00|Initial log entry. Current logging level 4
000023.803|ptt  |*|00|Initial log entry. Current logging level 4
000023.809|xmpp |*|00|Initial log entry. Current logging level 4
000023.819|btoe |*|00|Initial log entry. Current logging level 4
000023.826|pdect|*|00|Initial log entry. Current logging level 4
000025.180|pwrsv|*|00|Initial log entry. Current logging level 4
000025.215|so   |*|00|Using TCP IP Media Port, configured initial RTP port 2222
000025.305|sshc |*|00|Initial log entry. Current logging level 4
000025.306|gbLoc|*|00|Initial log entry. Current logging level 4
000025.317|app1 |*|00|Initial log entry. Current logging level 4
000025.435|app1 |*|00|AppPhoneC::AppPhoneC() Number Of Line Keys = 48
000025.435|app1 |*|00|AppPhoneC::AppPhoneC() - new AppRegLineC, szUser = 622
000025.456|app1 |*|00|AppPhoneC::AppPhoneC() - new AppRegLineC, szUser = 623
000025.580|ldap |*|00|Initial log entry. Current logging level 4
000025.587|cfg  |5|00|Prm|Parameter dir.corp.attribute.x.addstar requested type 4 but is of type 7
000025.587|cfg  |5|00|Prm|Type 4 7 for array parameter 53 index 1 is not valid
000025.854|efk  |*|00|Initial log entry. Current logging level 4
000026.025|flk  |*|00|Initial log entry. Current logging level 4
000026.049|cmp  |*|00|Initial log entry. Current logging level 4
000026.054|slog |*|00|Initial log entry. Current logging level 3
000026.055|wmgr |*|00|Initial log entry. Current logging level 4
000026.733|so   |4|00|SoKeyC::procMsg unexpected message 4099
000027.060|wdog |*|00|Hw Watchdog timer interface successfully opened from polyapp
000029.986|pgui |*|00|Initial log entry. Current logging level 4
000036.496|cfg  |*|00|RT|   Time server is ptbtime1.ptb.de.
000036.496|cfg  |*|00|RT|   GMT offset is 3600 seconds.
000036.501|dns  |*|00|DNS resolver servers are '192.168.0.1' '192.168.0.1'
000036.501|dns  |*|00|DNS resolver search domain is ''
000036.503|cfg  |*|00|RT|Primary IP: 192.168.0.50 subnet mask 255.255.255.0
000036.503|dect |*|00|Initial log entry. Current logging level 4
000036.504|dect |*|00|createCmbsDectInstance :: cmbs Dect Instance is created 
000036.507|dect |4|00|PC port is not up, so not starting pc port pairing
000036.507|dect |4|00|PC port is not up, so not starting pc port pairing
000036.701|so   |*|00|Network initialized. Starting network tasks.
000036.706|tickt|*|00|Initial log entry. Current logging level 4
000036.710|loc  |*|00|Initial log entry. Current logging level 4
000036.796|AuthS|*|00|Initial log entry. Current logging level 2
000036.801|Devic|*|00|Initial log entry. Current logging level 4
000036.801|cfg  |4|00|Prm|cfgParamCbSet: duplicate function pointer
000036.803|proxy|*|00|Initial log entry. Current logging level 2
000036.803|cfg  |4|00|Prm|cfgParamCbSet: duplicate function pointer
000036.805|proxy|3|00|Proxy Service intialized
000036.805|WADSe|*|00|Initial log entry. Current logging level 2
000036.806|cfg  |4|00|Prm|cfgParamCbSet: duplicate function pointer
000036.808|log  |*|00|Install file upload callback for 'so'

000036.818|btoe |5|00|MsgPpsNcasProcessStartStopCmnd: BTOE is disabled. Cannot start Pairing
000036.912|pps  |*|00| vqmon Process Service Route is 
0916155138|cfg  |5|00|Prm|Parameter up.regOnPhone requested type 2 but is of type 0
0916155140|res  |4|00|[ResFinderC]: Download - Failed to download file PolycomVVX1.wav, errno 0x2.
0916155140|so   |4|00|[SoToneC]::Failed to find tone PolycomVVX1.wav - using default
0916155143|res  |4|00|[ResFinderC]: Download - Failed to download file PolycomVVX2.wav, errno 0x2.
0916155143|so   |4|00|[SoToneC]::Failed to find tone PolycomVVX2.wav - using default
0916155146|res  |4|00|[ResFinderC]: Download - Failed to download file PolycomVVX4.wav, errno 0x2.
0916155146|so   |4|00|[SoToneC]::Failed to find tone PolycomVVX4.wav - using default
0916155149|res  |4|00|[ResFinderC]: Download - Failed to download file PolycomVVX7.wav, errno 0x2.
0916155149|so   |4|00|[SoToneC]::Failed to find tone PolycomVVX7.wav - using default
0916155152|res  |4|00|[ResFinderC]: Download - Failed to download file PolycomVVX10.wav, errno 0x2.
0916155152|so   |4|00|[SoToneC]::Failed to find tone PolycomVVX10.wav - using default
0916155155|res  |4|00|[ResFinderC]: Download - Failed to download file PolycomVVX1.wav, errno 0x2.
0916155155|so   |4|00|[SoToneC]::Failed to find tone PolycomVVX1.wav - using default
0916155158|res  |4|00|[ResFinderC]: Download - Failed to download file PolycomVVX2.wav, errno 0x2.
0916155158|so   |4|00|[SoToneC]::Failed to find tone PolycomVVX2.wav - using default
0916155201|res  |4|00|[ResFinderC]: Download - Failed to download file PolycomVVX4.wav, errno 0x2.
0916155201|so   |4|00|[SoToneC]::Failed to find tone PolycomVVX4.wav - using default
0916155203|pgui |*|00|Qt Mouse driver created.
0916155204|res  |4|00|[ResFinderC]: Download - Failed to download file PolycomVVX7.wav, errno 0x2.
0916155204|so   |4|00|[SoToneC]::Failed to find tone PolycomVVX7.wav - using default
0916155206|em   |*|00|Initial log entry. Current logging level 4
0916155206|dbs  |*|00|Initial log entry. Current logging level 4
0916155206|osd  |*|00|Initial log entry. Current logging level 4
0916155206|clist|*|00|Initial log entry. Current logging level 4
0916155206|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0916155206|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0916155206|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0916155206|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0916155207|res  |4|00|[ResFinderC]: Download - Failed to download file PolycomVVX10.wav, errno 0x2.
0916155207|so   |4|00|[SoToneC]::Failed to find tone PolycomVVX10.wav - using default
0916155210|app1 |*|00|[AppHybridC]: App is completely initialized.
0916155210|so   |4|00|[SoNcasC]: appncascontext termination:1
0916155210|so   |4|00|[SoNcasC]: Case Handling termination:1
0916155210|so   |4|00|[SoNcasC]: appncascontext termination:1
0916155210|so   |4|00|[SoNcasC]: Case Handling termination:1
0916155210|cfg  |5|00|Prm|Parameter reg.x.outboundProxy.port requested type 0 but is of type 2
0916155210|sip  |*|00|Sip Register Usr:622 Dsp:Roland Auth:'622' Inx:0
0916155210|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0916155210|sip  |*|00|Fast Boot Measurement Point: Ready for Call, uptime: 70.443 sec.
0916155210|sip  |*|00|Sip Register Usr:623 Dsp:Roland Auth:'623' Inx:1
0916155210|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0916155210|ldap |4|00|cDynamicData::activate:cDynamicData::activate() m_pCfg->lookupHost() = 1

0916155210|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0916155210|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0916155210|moh  |*|00|Initial log entry. Current logging level 4
0916155210|moh  |4|00|SoNcasMohC::soNcasmohCfgInit: File provisioning for Music On Hold is defined only for Lync Profile and if Music On Hold feature is enabled
0916155210|cfg  |*|00|Prov|Starting to provision
0916155210|res  |4|00|[ResFinderC]: Download - Failed to download file VVXLocalization/German_Germany/VVX-dictionary.xml, errno 0x2.
0916155211|clist|4|00|dbIO::processResult:no response
0916155211|clist|4|00|dbSet::srv2mem:'0004f2892e8f-directory.xml' File transfer failed, trying to get local file
0916155212|brow |*|00|Initial log entry. Current logging level 4
0916155213|cfg  |4|00|Prov|Server did not respond to request for file 0004f2892e8f.cfg
0916155213|cfg  |4|00|Prov|Server '192.168.0.3' is unresponsive
0916155213|cfg  |4|00|Prov|Download of master configuration file failed
0916155213|cfg  |4|00|Prov|Trying to boot from existing configuration
0916155213|cfg  |4|00|Prov|Update configuration failed
0916155213|cfg  |*|00|Prm|Not proceeding wirh rebot/restart, as deice parameters needs to be updated, before making a decision
0916155213|cfg  |4|00|Prov|Not setting device parameters since configuration was not updated.
0916155213|cfg  |*|00|Prov|Finished updating configuration
0916155213|so   |4|00|[MsgSoTR069Init] Start
0916155213|dectU|*|00|Initial log entry. Current logging level 4
0916155213|dectU|4|00|DECT_UPDATER SDectUpdaterS0: BaseEventInit: Wait, NotPaired
0916155214|clist|4|00|dbIO::processResult:no response
0916155214|clist|4|00|dbSet::srv2mem:'000000000000-directory.xml' File transfer failed, trying to get local file
0916155215|dectU|4|00|DECT_UPDATER size of (updateStatusDetails) 384
0916155215|dectU|4|00|DECT_UPDATER Read Could not open file
0916155215|dect |*|00|RePairing with BS
0916155215|dect |4|00|Dect Feature not enabled!:0
0916155215|dect |*|00|Dect module is initialized changing state to  : 1, 
0916155216|log  |4|00|UtilLogServerC::uploadFifoLog: upload error. protocol 0 result = 0
0916155216|log  |4|00|Failed to upload boot log on start up.
0916155219|log  |4|00|UtilLogServerC::uploadFifoLog: upload error. protocol 0 result = 0
0916155228|ec   |*|00|Initial log entry. Current logging level 4
0916155242|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty
0916155242|sip  |4|00|Registration failed User: 622, Error Code:480 Temporarily not available
0916155243|sip  |4|00|Registration failed User: 623, Error Code:480 Temporarily not available
0916155251|ec   |4|00|[EWS WebTicket] Stopped web ticket service
0916155251|ec   |4|00|Stopped access token service
0916155258|app1 |5|00|AppPhoneLockC::Init - bPhoneLockState [0]
0916160355|cfg  |4|00|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_de-de.xml
0916161218|cfg  |5|00|Prm|Parameter up.cfgUniqueLineLabel requested type 2 but is of type 7

       

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Occasional Collector

Re: VVX 310 loses registration with FritzBox whereas VVX 410 works

Hi,

I found the problem.

 

I misused the line keys as speed dials using a static BLF.

Therefore the phones tried permanently to subscribe at the FritzBox which blocked the phones then because of "annoying" traffic.

 

Now I am using the correct speed dials together with the directory and everything works fine ;-)

 

Thanks again!

 

 

View solution in original post

Message 7 of 8
7 REPLIES 7
Highlighted
Polycom Employee & Community Manager

Re: VVX 310 loses registration with FritzBox whereas VVX 410 works

Hello Brixus,

welcome to the Polycom Community.

The log is to short to tell us anything and most likely we would need a wireshark trace in parallel.

 

Looking at your 50 seconds expire timer this is very short in comparison to the 3600 standard value so I would set this back to the factory default.

 

Ingram Micro Distribution GmbH sold this VVX310 in question back in 02/09/2014 so it is well out of warranty so for any Support Ticket you would have to pay a Pay per Incident fee.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
Highlighted
Occasional Collector

Re: VVX 310 loses registration with FritzBox whereas VVX 410 works

Hello Steffen,

 

thank you very much for the help.

I got all three phones new in the original packing this month.

The VVX 310 I bought second hand. They were never used emergency replacements in a company.

For the VVX 410 (00:04:F2:6F:CE:01) I have an invoice from this month.

In the meantime also this phone dropped the registration, but this was the first time whereas the VVX 310 do this all the time, so that they are not usable at all.

 

I now made a paket trace between the FritzBox and one of the VVX 310 above.

There I used the original timing values of 3600 as you recommended.

It would be really great if you could have a short look at it.

 

Thank you very much :-)

 

Highlighted
Occasional Collector

Re: VVX 310 loses registration with FritzBox whereas VVX 410 works

Hello again,

 

I now made also a packet trace for the VVX 410 phone and the traffic looks identical to the VVX 310 phones.

 

As I see all phones permanently try to subscribe features which seem to be not available on the FritzBox.

For me as layman it looks like the FritzBox bans the phones because of too many "bad" subscriptions.

It is just strange that the 410 is banned very rarely whereas the 310 are banned always.

 

How do I find out which features I have to disable?

 

Thank you very much :-)

 

Message 4 of 8
Highlighted
Polycom Employee & Community Manager

Re: VVX 310 loses registration with FritzBox whereas VVX 410 works

Hello Brixus,

I am unable to comment as I cannot see your configuration but looking at your trace it seems you constantly trying to subscribe to **624 and **626

 

I can only assume you have setup some kind of busy lamp field.

 

Please factory default the phone and only register your line.

 

The bext step would be to contact WESTCON GROUP EUROPEAN OPERATIONS LTD who sold your VVX410 back in 16/06/2016


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 8
Highlighted
Occasional Collector

Re: VVX 310 loses registration with FritzBox whereas VVX 410 works

Thank you very much.

 

Have a nice weekend :-)

Message 6 of 8
Highlighted
Occasional Collector

Re: VVX 310 loses registration with FritzBox whereas VVX 410 works

Hi,

I found the problem.

 

I misused the line keys as speed dials using a static BLF.

Therefore the phones tried permanently to subscribe at the FritzBox which blocked the phones then because of "annoying" traffic.

 

Now I am using the correct speed dials together with the directory and everything works fine ;-)

 

Thanks again!

 

 

View solution in original post

Message 7 of 8
Highlighted
Polycom Employee & Community Manager

Re: VVX 310 loses registration with FritzBox whereas VVX 410 works

Hello Brixus,

I have not played with my own Fritz!Box for a while but I am quite sure I had BLF working. You do not need the ** before the number as this is only to dial the End Point.

 

I believe using the Utilities > Line Key Configuration > Add Line Key Function as a BLF simply with the Number "should" work.

 

I cannot 100% guarantee.....

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8