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VVX 311 SNTP provisioning

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Occasional Visitor

VVX 311 SNTP provisioning

Hi,

 

i'm trying to provision VVX 311 phone (Version 5.8.2.4732) and set the SNTP setup via configuration file. Tried to add these parameters:

 

device.sntp.serverName="10.161.43.18"
tcpIpApp.sntp.address="10.161.43.18"
tcpIpApp.sntp.gmtOffsetcityID="47"
tcpIpApp.sntp.address.overrideDHCP="1"
tcpIpApp.sntp.gmtOffset.overrideDHCP="1"

 

phone reads it, but the SNTP is still not set.

Even if i read back the configuration from the phone i can see all the parameters to be set correctly.

Only way i can setup the SNTP is manually on the phone itself.

 

Do you know what could be the cause?

Message 1 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: VVX 311 SNTP provisioning

Hello @Lukas.slovik,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition other details allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

Jan 28, 2013 Question: Time and Date flashing or unable to set NTP time correctly

Resolution: Please check => here <=

 

and

 

Jul 25, 2013 QuestionHow can I setup certain Device parameters on my phone via a configuration file?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Highlighted
Occasional Visitor

Re: VVX 311 SNTP provisioning

Hi,

 

this issue is from day 1. Some more information:

 

Software version: 5.8.2.4732
Phone Model: VVX 311
Call Platform: SIP
MAC address: 64:16:7F:2F:35:51
Serial Number: 64167F2F3551

 

this is the config i send to phone:

 

<SIP device.set="1" device.baseProfile.set="1" device.baseProfile="Generic" reg.1.auth.loginCredentialType="usernameAndPassword" 
reg.1.server.1.address="10.170.22.2"
reg.1.server.1.port="5060"
reg.1.address="415628703"
reg.1.displayName="415628703"
reg.1.label="415628703"
reg.1.auth.userId="415628703"
reg.1.auth.password="Test"

reg.2.server.1.address="10.170.22.2"
reg.2.server.1.port="5060"
reg.2.address="415628703"
reg.2.displayName="415628703"
reg.2.label="415628703"
reg.2.auth.userId="415628703"
reg.2.auth.password="Test"



up.localClockEnabled="1"
lcl.datetime.time.24HourClock="1"
device.auth.localAdminPassword="444"
device.auth.localAdminPassword.set="1"
feature.forward.enable="1"
feature.doNotDisturb.enable="0"
reg.1.fwd.noanswer.ringCount="3"
reg.1.fwd.noanswer.contact="0911230441"
reg.1.fwd.noanswer.status="1"
reg.1.fwdContact="0911230441"
divert.fwd.1.enabled="1"

up.backlight.timeout="5"
up.backlight.idleIntensity="0"
up.backlight.onIntensity="1"
up.basicSettings.networkConfigEnabled="0"
up.idleStateView="0"
up.idleTimeout="15"
up.simplifiedSipCallInfo="1"
		tcpIpApp.sntp.address.overrideDHCP="1"  
		tcpIpApp.sntp.address="10.161.43.18"
		tcpIpApp.sntp.gmtOffsetcityID="47"
		tcpIpApp.sntp.gmtOffset.overrideDHCP="1"/> 

The links you provided didn't answer my problem. Was not able to find anything on community posts. Regarding this issue. 

Message 3 of 6
Highlighted
Polycom Employee & Community Manager

Re: VVX 311 SNTP provisioning

Hello @Lukas.slovik,

 

welcome back to the Polycom Community.

 

The quote FAQ post contains details on what type of configuration that can be used in the different scenarios and in addition contains logging examples or wireshark traces.

 

You have not attached any logs or wireshark trace or even the backup of the phone as we all do not know if what you assume the phone is loading is actually arriving on the phone.

 

You can still use the FAQ and / or other community members can try and help you in addition but for official support please work with Atlantis Telecom Spol. S.R.O.

 

The sold this unit back in 13/08/2018 and are the reseller who can help you and/or open a Ticket with Polycom support for you.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Highlighted
Occasional Visitor

Re: VVX 311 SNTP provisioning

Hi,

 

please see attached app.log,boot.log .

Highlighted
Polycom Employee & Community Manager

Re: VVX 311 SNTP provisioning

Hello @Lukas.slovik,

 

as already stated you must change the logging in order for anyone to help us. You have not done so and therefore the logs do not show anything.

 

Please safe everyone their time and follow instructions provided or please work with Atlantis Telecom Spol. S.R.O.

 

They sold this unit back in 13/08/2018 and are the reseller who can help you and/or open a Ticket with Polycom support for you.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6