I have a VVX 311 unit. We are running off of a Genesys (CIC) solution.
When the user tries to use the handset, she has no audio.
She swapped handsets, with no success. Speaker phone and headsets work fine.
How can I guide her remotely to see if the set is defective or if it is a configuration issue (someone changed the settings).
During this covid crisis, the troubleshooting needs to be done remotely.
I cannot easily swap the phone either.
I would be grateful if a check list can be offered.
Hello @Denis McGonigal ,
Welcome to the Poly Community.
Are you sure it is not something like the cable plugged into the wrong port? There is normally no factory configuration that would disable the handset but we would possibly see a backup of the configuration.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.