-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Poly Phones
- Desk and IP Conference Phones
- VVX 311 has different ring for calls in directory.
Create an account on the HP Community to personalize your profile and ask a question
05-03-2020 02:22 PM
I'm having an issue where calls from numbers not in the Contact directory have the "Ringback-style" ring tone. I do not want it to have a different ring tone I would like it to have the default ringtone I am currently on firmware version 6.1.2.1127. So if anyone knows anything about this please let me know.
Solved! Go to Solution.
05-03-2020 11:35 PM
Hi @Karter
it could probably help others if you share what you did?
Best regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
05-04-2020 10:37 AM
Sorry I did not say how I fixed the issue. I used Wireshark to see what alert info external calls where sending internal calls had no alert info while external calls had alert info of "external" What I did to fix the issue. : I changed the config file where it tells what ring to do for different values. Here a photo I just changed the 4 to a 1. Sorry if this is not clear if you want to know more let me know.
05-04-2020 11:00 AM
Hello @Karter
thanks for clarifying that your issue was with the SIP Alert-Info header.
We discuss this here;
Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?
Resolution: Please check => here <=
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Didn't find what you were looking for? Ask the community