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VVX 311 has different ring for calls in directory.

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Occasional Visitor

VVX 311 has different ring for calls in directory.

I'm having an issue where calls from numbers not in the Contact directory have the "Ringback-style" ring tone. I do not want it to have a different ring tone I would like it to have the default ringtone I am currently on firmware version 6.1.2.1127. So if anyone knows anything about this please let me know.

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
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Occasional Visitor

Re: VVX 311 has different ring for calls in directory.

I have resolved the issue.

View solution in original post

Message 2 of 5
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Occasional Visitor

Re: VVX 311 has different ring for calls in directory.

I have resolved the issue.

View solution in original post

Message 2 of 5
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Polycom Employee & Community Manager

Re: VVX 311 has different ring for calls in directory.

Hi @Karter 

 

it could probably help others if you share what you did?

 

Best regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 5
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Occasional Visitor

Re: VVX 311 has different ring for calls in directory.

Sorry I did not say how I fixed the issue. I used Wireshark to see what alert info external calls where sending internal calls had no alert info while external calls had alert info of "external" What I did to fix the issue. : I changed the config file where it tells what ring to do for different values. Here a photo I just changed the 4 to a 1. Sorry if this is not clear if you want to know more let me know.

Message 4 of 5
Polycom Employee & Community Manager

Re: VVX 311 has different ring for calls in directory.

Hello @Karter 

 

thanks for clarifying that your issue was with the SIP Alert-Info header.

 

We discuss this here;

 

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5