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VVX 331 Desktop Phone POE

Occasional Visitor

VVX 331 Desktop Phone POE

Using FreePBX 12.0.76.4 VoIP Server 

 

All currently "in use" phones are Polycom Soundpoint IP 331.

 

My manager just purchased the Polycom VVX 331.

 

I configured the VVX the same as the Soundpoint.

 

During boot the VVX does the following:

Waiting for network to initialize

Updating initial  configuration

could not contact boot server, using exisiting configuration.

 

The phone is grabbing a proper IP address.

 

I can also take any of the SoundPoint phones and change the configuration of them and they are able to update thier configuration without any problem.

 

Are the VVX phone compatible?

 

 

 

 

 

Message 1 of 3
2 REPLIES
Polycom Employee

Re: VVX 331 Desktop Phone POE

You should be able to use the VVX series with FreePBX . What firmware version are you running ? Can you update it to the latest?

Regards,
Karthik Sivaram

Please remember to "Kudo" a post that helped you and / or "Accept as Solution" if it solves your issue.

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.

Polycom employee participation within this community is not mandatory and any post or article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 3
Polycom Employee & Community Manager

Re: VVX 331 Desktop Phone POE

Hello Aaron,

welcome to the Polycom Community and sorry I missed your initial post.

 

As already outlined by Karthik it  is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

 

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition how did you setup the VVX itself ? Did you manually provide a Provisioning Server or is this something your DHCP scope should automatically either via an Option 160 (non Skype SKU) or Option 66.

 

Not providing these details it is really tricky to suggest anything.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 3 of 3