Long time lurker, first time poster.
I'm not awfully sure where the following behaviour is set.
I have a call pickup BLF key set on my handset, which dials *8 (call pickup feature code on PBX). When I pick up a call using this BLF key and try to transfer, my screen displays "SIP: ", expecting a SIP URL.
I know I can simply press "Number" and enter the destination extension number, but it is inconvenient for my users.
This particular behaviour only happens in this exact scenario. Dialing *8 instead of using a BLF key programmed to dial *8 defaults to Number rather than SIP URL, which is the behaviour I want.
I would be grateful for any assistance with this.
I have recreated this across several software versions, beginning from 4.1.7 up to 5.6.1.
Solved! Go to Solution.
welcome to the Polycom Community.
I have just added this to the FAQ
Dec 06, 2017 Question: How can I disable URL:Dialing?
Resolution: Please download => this <= and unzip and import via the Web Interface
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Thank you, Steffen. I added this to my sip.cfg file and works perfectly.