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VVX 3XX/4XX "Call Pickup" BLF Key defaults to SIP URL dialing when attempting to transfer

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Occasional Visitor

VVX 3XX/4XX "Call Pickup" BLF Key defaults to SIP URL dialing when attempting to transfer

Hi all,

 

Long time lurker, first time poster.

I'm not awfully sure where the following behaviour is set.

 

I have a call pickup BLF key set on my handset, which dials *8 (call pickup feature code on PBX). When I pick up a call using this BLF key and try to transfer, my screen displays "SIP:   ", expecting a SIP URL.

 

I know I can simply press "Number" and enter the destination extension number, but it is inconvenient for my users.

 

This particular behaviour only happens in this exact scenario. Dialing *8 instead of using a BLF key programmed to dial *8 defaults to Number rather than SIP URL, which is the behaviour I want.

 

I would be grateful for any assistance with this.

 

I have recreated this across several software versions, beginning from 4.1.7 up to 5.6.1.

 

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Polycom Employee & Community Manager

Re: VVX 3XX/4XX "Call Pickup" BLF Key defaults to SIP URL dialing when attempting to trans

Hello @kaliboi,

welcome to the Polycom Community.

I have just added this to the FAQ

 

Dec 06, 2017 Question: How can I disable URL:Dialing?

Resolution: Please download => this <= and unzip and import via the Web Interface


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
Polycom Employee & Community Manager

Re: VVX 3XX/4XX "Call Pickup" BLF Key defaults to SIP URL dialing when attempting to trans

Hello @kaliboi,

welcome to the Polycom Community.

I have just added this to the FAQ

 

Dec 06, 2017 Question: How can I disable URL:Dialing?

Resolution: Please download => this <= and unzip and import via the Web Interface


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
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Occasional Visitor

Re: VVX 3XX/4XX "Call Pickup" BLF Key defaults to SIP URL dialing when attempting to trans

Thank you, Steffen. I added this to my sip.cfg file and works perfectly.

 

Message 3 of 3