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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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They can be found on the Phones support page for example => here <=

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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Hello, has this issue been resolved, our customer are running "PolycomVVX-VVX_400-UA/4.1.6.5374" and facing just exactly that problem.

 

regards.

Milton

HP Recommended

Hi Milton,

 

No, this issue has not been resolved.  We are currently changing the debug settings on the phones in hopes of getting better logging to provide to Polycom.  Have you opened a ticket with Polycom as of yet?

 

Thanks,

Tina

HP Recommended

Hola TIna, thank a lot for your update, I wa not able to open a case with them yet, I will, shortly, I was hopping it was resolved and published in some docs.

 

regards.

Milton

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Hi Milton,

 

Please keep me updated and I will keep you updated as well.

 

Thanks,

Tina

HP Recommended

will do.

HP Recommended

Hi Milton/all,

 

We are still working with customer and modifying the debug levels for the Polycom logging and will open a ticket with Polycom once we have enough data to provide.  Milton -- have you been able to open a ticket with Polycom as of yet?

 

Thanks,

Tina

HP Recommended

Hi Tina, yes I did. Polycom released firmware 5.1.1 which come along with the fix, I test it on my phones and now the problem has gone, hope same thing happens with you.

 

best regards

Milton

HP Recommended

Thanks Milton!!  🙂

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