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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-19-2018 10:07 AM

HP Recommended

Hello @GeorgeT,

a factory defaulted phone will not have any configuration.

 

Please work with 3CX and/or Polycom support via your reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-20-2018 12:40 AM

HP Recommended

Hi Steffen,

Thank you for getting back once again.

I am afraid I was misunderstood:

VVX 400 was factory reset and then provisioned by the central server.

So those values are after the provisioning.

Any idea why those three device settings are different than the respective values under the config area?

 

P.S. I will certainly approach the support, since some more questions have been raised. I would be glad if this is an expected behavior, though, and you could give me some heads-up on why this happens.

Regards,

George

Was this reply helpful? Yes No

‎04-22-2018 04:48 AM

HP Recommended

Hello @GeorgeT,

I believe from a Polycom perspective I already explained everything.

 

I do not know what 3CX provisions so please work with them and/or our support team.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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