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VVX 400 File system formatted.

Advisor

VVX 400 File system formatted.

While I was troubleshooting a problem we were having with our new vvx 400's, my boss got tired of waiting and decided it would be a good idea to format the file system on his phone. So now the phone only boots to this white screen that says "Error application not present. How do i unscrew this?

Message 1 of 8
7 REPLIES
Polycom Employee & Community Manager

Re: VVX 400 File system formatted.

Please check the FAQ and utilise the search functionality

Replied via a mobile device
Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 8
Advisor

Re: VVX 400 File system formatted.

Really?? That's it? Can you provide a link at least?

Message 3 of 8
Polycom Employee & Community Manager

Re: VVX 400 File system formatted.

Hello mchance,

I replied from my mobile phone and links to the FAQ are in my signature.

 

How hard is it to search for "application not present" ?

 

Sep 27, 2012 QuestionI get the error Message “application not present / found” on my phones screen

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 8
Advisor

Re: VVX 400 File system formatted.

Yes, we have attempted your incredibly vague FAQ instructions for the past 8 hours. We follow the instructions and continually get one failure after another.

Message 5 of 8
Advisor

Re: VVX 400 File system formatted.

How hard is it to be courteous to people purchasing your products? This has been one of the least helpful forums I have ever participated in and you are one of the rudest moderators I have ever delt with. 

Message 6 of 8
Polycom Employee & Community Manager

Re: VVX 400 File system formatted.

Hello mchance,

Please remember that the "Read First" tells you:

 

Before posting in the community, please utilize the search function, and review the appropriate board Sticky to be sure there isn’t already a similar posted topic. If you are unable to find what you need after searching these resources, please feel free to create a new discussion in the appropriate board

 

I replied outside of my working hours in my spare time ( I do not work in the community!) and provided you with details how you can find the answer.

 

I then once replied again with the exact answer that will solve your issue again outside of my working hours. 

 

If you believe this is rude then this community is maybe not the right platform for you. 

 

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 7 of 8
Highlighted
Occasional Visitor

Re: VVX 400 File system formatted.

Yeah, i have been reading a lot of these threads and StephenBaierUK is just about as rude as i have ever seen on threads that are actually the companies support.  I dont just believe he is rude, i know it.  And maybe if you cant handle customer support, than perhaps this platform is not right for you.

Message 8 of 8