I noticed that when inbound calls come into the phone that the caller ID and number show but when I actually answer the call the Caller ID stays up but the number goes away. I have been looking through the admin guide and I have not found anything that could turn that on.
We currently have the phone registered to a FreePBX and it uses Freeswitch
Phone Model VVX 400
UC Software Version 18.104.22.1685
Any help would be appreciated.
Hello @conmbo2 ,
Welcome to the Poly Community.
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
I upgraded to the newest firmware and it did not help. I ended up adding this from the admin guide and it fixed the issue
<WEB voIpProt.SIP.CID.sourcePreference="From,P-Asserted-Identity, Remote-Party-ID" />