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VVX 400 Slow/Laggy Dialing when lineKey.reassignment.enabled=1

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VVX 400 Slow/Laggy Dialing when lineKey.reassignment.enabled=1

When lineKey.reassignment.enabled is set to 1, dailing becomes extremely frustrating.

 

I press buttons and it makes sounds/shows up on screen 1-5 seconds later in complete random fashion, causing users to misdial things thinking that the button was not pressed right. Setting ineKey.reassignment.enabled=0 resolves the issue, but then the keys are not setup the way we would like.

Message 1 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: VVX 400 Slow/Laggy Dialing when lineKey.reassignment.enabled=1

Hello absoffthewake,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Re: VVX 400 Slow/Laggy Dialing

5.5.0.20556,  5.4.4.3041,  5.4.3.1014, 5.4.2.2834

 

Happens on all versions. I thought the lineKey.reassignment.enabled="1" setting caused the laggyness because after I turned it off and rebooted it was fast again, but after a few hours it went back to being slow. Maybe it's slow because of all the BLF monitoring I have going on?

 

Either way, I'm about ready to send this back and go back to my trusty SPA504G.

 

Message 3 of 6
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Polycom Employee & Community Manager

Re: VVX 400 Slow/Laggy Dialing

Hello absoffthewake,

How many BLF's are we talking about ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
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Re: VVX 400 Slow/Laggy Dialing

31 BLF with a side car.

 

"Supports multiple modules attached to a VVX phone with a maximum of three modules and 252 additional line keys"

 

Riiiiight.......

 

 

 

Message 5 of 6
Polycom Employee & Community Manager

Re: VVX 400 Slow/Laggy Dialing

Hello absoffthewake,

Yes that is the maximum of keys that can be programmed with various features but not the maximum amount of BLF's as an example.

 

From the FAQ:

 

May 12, 2016 Question:Are there any limitations on Hunt Group's or BLF / Busy Lamp Field?

Resolution: Please check => here <= 

 

Again as already replied in your other post in case of your performance issue we require a support ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6