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VVX 400 reboots 4 or 5 times a day

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Occasional Visitor

VVX 400 reboots 4 or 5 times a day

Has anyone experienced this?  I have 4 new sites up with about 10 phones each.  2 sites have no issues and 2 have random rebootiong issues on some phones.  Any clue?

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: VVX 400 reboots 4 or 5 times a day

Hello global,

welcome to the Polycom Community.

It is always useful to mention the currently used software version and maybe in addition the SIP server you are using.

 

Also ensure to provide details on when the phones are rebooting. For example if they are idle or in a call.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Occasional Visitor

Re: VVX 400 reboots 4 or 5 times a day

the boot rom software was 4.1xx befor the uograde i did this w/e  I have to put that phone on site and try it.  It is working on an Asterisk bix ver 11.x

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: VVX 400 reboots 4 or 5 times a day

Hello global,

 

above information does not contain the requested details.

 

The community's VoIP => FAQ <= contains this post here:

 

Oct 7, 2011 Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check => here <=

 

I suggest you check your <mac>-app.logs on your provisioning server if they contain any error messages.

 

Also are you using a simple SIP server or LYNC?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4