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VVX 401/410 sending a SIP cancel right after dial

steven_meyer_bridge
Occasional Visitor

VVX 401/410 sending a SIP cancel right after dial

Upon dialing out I get a fast busy followed by a hangup immedietly.

 

Current software version :
5.6.0.17325

Attached is full log.

 

1120134422|sip |1|00|SipOnCommand: response 100,INVITE matches user 1 of 1 '105'
1120134422|sip |3|00|UA Client INVITE INVITE trans state 'callingTrying'->'proceeding' by 100 resp 65 timeout(0x40eca628)
1120134422|sip |2|00|[CTrans::ResponseProcess] INVITE InvTran reTrans ALREADY stopped in 'proceeding' state at retryCount 0 code 100, timeout=65 (0x40eca628)
1120134422|sip |3|00|Use common source preference for incoming and outgoing calls
1120134422|sip |3|00|GetRemotePartyAddress from 'To'
1120134422|sip |3|00|CStkCall::OnEvNewDest (0x13b5bb8) new display '' user '7204045107' old 'From' new 'To' source
1120134422|sip |2|00|CStkCall::OnEvSubmitDest CallIdType(1)
1120134422|app1 |2|00|[AppHybridC] soNcasLookupCbFunc (0x153daf0) Type 2 - Addr '7204045107' Name '7204045107'
1120134422|app1 |2|00|[AppHybridC] hanldeCallService - Event: 0x9
1120134422|sip |3|00|CStkCall::NewCallState 'Proceeding'->'Proceeding' (0x13b5bb8) m_hUI(0x153daf0),Control Channel(0), ResponseCode(-1)
1120134422|sip |2|00|SipOnEvCallNewState 0x13b5bb8,0x153daf0 2,Proceeding, ResponseCode:-1
1120134422|app1 |2|00|AppPhoneC::OnEvNewDest callhandle 22272752 7204045107 7204045107
1120134422|app1 |2|00|[AppCallC::OnEvNewDest] pDestUser 7204045107 pDestDisplay 7204045107 pOriginalDest 7204045107 pLocalDisplay (null) usrCall=0x153daf0
1120134422|app1 |2|00|[AppPhoneC::IsIncomingCallRefreshed] - bRefresh: 0
1120134422|app1 |1|00|Call Waiting state - [0]
1120134422|app1 |1|00|generateUIAfterCallStateChange center call state[4] service [0]
1120134422|app1 |2|00|Generating Line Keys...
1120134422|app1 |1|00|AppLineDisplayC::SetNumber m_nIconNumber[nIcon]: [1], nNumber: [1], forceUpdate:0
1120134422|app1 |1|00|Finished generating Line Keys... bUpdatepxmlLines:0
1120134424|sip |1|00|SipOnCommand: response 183,INVITE
1120134424|sip |1|00|SipOnCommand: response 183,INVITE matches user 1 of 1 '105'
1120134424|sip |3|00|CStkDialog::CreateRouteSet: transport set to top route 'UDP'
1120134424|sip |3|00|Use common source preference for incoming and outgoing calls
1120134424|sip |3|00|GetRemotePartyAddress from 'Remote-Party-ID'
1120134424|sip |3|00|CStkCall::OnEvNewDest (0x13b5bb8) new display '7204045107' user '' old 'To' new 'Remote-Party-ID' source
1120134424|sip |2|00|CStkCall::OnEvSubmitDest CallIdType(1)
1120134424|app1 |2|00|[AppHybridC] soNcasLookupCbFunc (0x153daf0) Type 2 - Addr '7204045107' Name '7204045107'
1120134424|app1 |2|00|[AppHybridC] hanldeCallService - Event: 0x9
1120134424|sip |1|00|Dialog 'id043d2abc' State 'Trying'->'Early'
1120134424|sip |3|00|CStateInviteClient::OnEvResponse pResponse Code :183
1120134424|sip |3|00|CStkCall::NewCallState 'Proceeding'->'RingBack' (0x13b5bb8) m_hUI(0x153daf0),Control Channel(0), ResponseCode(183)
1120134424|sip |2|00|SipOnEvCallNewState 0x13b5bb8,0x153daf0 3,(null), ResponseCode:183
1120134424|app1 |2|00|[AppHybridC::soMediaSessCbFunc] processing event 1
1120134424|sip |3|00|CStkCall::Drop(reason = 6) (0x13b5bb8)
1120134424|sip |2|00|new UA Client Non-INVITE trans state 'callingTrying', timeout=0 (0x40ecdce8)
1120134424|sip |2|00|CTrans:: SendCommand | ProxyList NOT empty.
1120134424|sip |1|00|CTrans:: SendCommand | this=0x40ecdce8, bVQMonMessage=0, m_pCall->m_pUser->m_bOBFailOverReRegOn=0, m_pCall->m_pUser->m_bVQMonFailoverEnabled=1
1120134424|sip |1|00|Dialog 'id043d2abc' State 'Early'->'Terminated'
1120134424|sip |3|00|CUser::HasNoCallCallInState for User 105,Index 0, total calls 2 state 'SubscribeDialogBla' rc 0 of type Not Applicable
1120134424|sip |3|00|CStkCall::NewCallState 'RingBack'->'Idle' (0x13b5bb8) m_hUI(0x153daf0),Control Channel(0), ResponseCode(-1)
1120134424|sip |2|00|SipOnEvCallNewState 0x13b5bb8,0x153daf0 10,Idle, ResponseCode:-1
1120134424|app1 |2|00|[AppHybridC::soMediaSessCbFunc] processing event 1
1120134424|sip |2|00|CStkCall::ExtractAocBodyAndSend: IMS/AOC not enabled
1120134424|sip |1|00|SipOnCommand: response 200,CANCEL
1120134424|sip |1|00|SipOnCommand: response 200,CANCEL matches user 1 of 1 '105'
1120134424|sip |3|00|UA Client Non-INVITE CANCEL trans state 'callingTrying'->'completed' by 200 resp 10 timeout(0x40ecdce8)
1120134424|sip |2|00|[CTrans::ResponseProcess] CANCEL NonInv reTrans ALREADY stopped in 'completed' state at retryCount 0 code 200, timeout=10 (0x40ecdce8)
1120134424|app1 |2|00|AppPhoneC::OnEvNewDest callhandle 22272752 7204045107 7204045107
1120134424|app1 |2|00|[AppCallC::OnEvNewDest] pDestUser 7204045107 pDestDisplay 7204045107 pOriginalDest 7204045107 pLocalDisplay (null) usrCall=0x153daf0
1120134424|app1 |2|00|[AppPhoneC::IsIncomingCallRefreshed] - bRefresh: 0
1120134424|sip |1|00|SipOnCommand: response 487,INVITE
1120134424|sip |1|00|SipOnCommand: response 487,INVITE matches user 1 of 1 '105'
1120134424|sip |3|00|UA Client INVITE INVITE trans state 'proceeding'->'completed' by 487 resp 65 timeout(0x40eca628)
1120134424|sip |2|00|CTrans:: SendCommand | ProxyList NOT empty.
1120134424|sip |1|00|CTrans:: SendCommand | this=0x40eca628, bVQMonMessage=0, m_pCall->m_pUser->m_bOBFailOverReRegOn=0, m_pCall->m_pUser->m_bVQMonFailoverEnabled=1
1120134424|sip |3|00|Use common source preference for incoming and outgoing calls
1120134424|sip |3|00|GetRemotePartyAddress from 'To'
1120134424|sip |3|00|CStkCall::OnEvNewDest display '7204045107' user '' kept due to 'To' < 'Remote-Party-ID'
1120134424|sip |3|00|CStkCall::NewCallState 'Idle'->'Idle' (0x13b5bb8) m_hUI((nil)),Control Channel(0), ResponseCode(-1)
1120134424|sip |1|00|CStkCall::NewCallState Already Idle returning (0x13b5bb8)
1120134424|app1 |1|00|Call Waiting state - [0]
1120134424|app1 |1|00|generateUIAfterCallStateChange center call state[4] service [0]
1120134424|app1 |2|00|Generating Line Keys...
1120134424|app1 |1|00|AppLineDisplayC::SetNumber m_nIconNumber[nIcon]: [1], nNumber: [1], forceUpdate:0
1120134424|app1 |1|00|Finished generating Line Keys... bUpdatepxmlLines:0
1120134424|app1 |3|00|BLFCallStateInd received, increasing the watchdogTimeOut
1120134424|app1 |2|00|fsmCall() - AppEvLclSoMediaSessState: From So 0x153daf0
1120134424|app1 |2|00|[AppPhoneC::OnEvCallNewState] SoMediaSessState 5 SoNcasSubEvent 0 remPartyE164 7204045107 remPartyName 7204045107 SoMediaSessDisconnectRsn 2 usrCall=0x153daf0
1120134424|app1 |2|00|OnEvCallNewState Usr(0x153daf0) St(5) Srv(0) Line(0)
1120134424|app1 |2|00|[AppCallC::OnEvNewDest] pDestUser 7204045107 pDestDisplay 7204045107 pOriginalDest (null) pLocalDisplay usrCall=0x153daf0
1120134424|app1 |2|00|[AppCallC::OnEvCallNewState] SoMediaSessState 5 SoNcasSubEvent 0 usrCall=0x153daf0
1120134424|app1 |2|00|[AppPhoneC::SetRedialStr] dialstr = 7204045107
1120134424|app1 |2|00|AppPhoneC::IsCallStateChangeRequired - IsDirectoryDial [0], state [5]
1120134424|app1 |2|00|AppPhoneC::IsCallStateChangeRequired - isRequired [1]
1120134424|app1 |2|00|AppPhoneC::CallStateChange Line[0].State[5]
1120134424|app1 |2|00|[AppPhoneC:: AppPhoneC::SetActiveCall] pCall: 174d9a8 and pNewCall: 174d9a8
1120134424|app1 |2|00|[AppPhoneC::IsIncomingCallRefreshed] - bRefresh: 0
1120134424|app1 |1|00|Call Waiting state - [0]
1120134424|app1 |1|00|generateUIAfterCallStateChange center call state[5] service [0]
1120134424|app1 |2|00|Generating Line Keys...
1120134424|app1 |1|00|AppLineDisplayC::SetNumber m_nIconNumber[nIcon]: [1], nNumber: [1], forceUpdate:0
1120134424|app1 |1|00|Finished generating Line Keys... bUpdatepxmlLines:0
1120134424|app1 |3|00|BLFCallStateInd received, increasing the watchdogTimeOut
1120134424|app1 |2|00|fsmCall() - AppEvLclSoMediaSessState: From So 0x153daf0
1120134424|app1 |2|00|[AppPhoneC::OnEvCallNewState] SoMediaSessState 7 SoNcasSubEvent 0 remPartyE164 7204045107 remPartyName 7204045107 SoMediaSessDisconnectRsn 3 usrCall=0x153daf0
1120134424|app1 |2|00|[AppPhoneC::OnEvCallNewState] Resetting the call waiting mode.
1120134424|app1 |2|00|[AppPhoneC::OnEvCallNewState] SoMediaSessStateDisconnected, call dropped because of : 3, m_hsCall(Ox153daf0):usrCall(Ox153daf0)
1120134424|app1 |2|00|OnEvCallNewState Usr(0x153daf0) St(7) Srv(0) Line(0)
1120134424|app1 |2|00|[AppCallC::OnEvNewDest] pDestUser 7204045107 pDestDisplay 7204045107 pOriginalDest (null) pLocalDisplay usrCall=0x153daf0
1120134424|app1 |2|00|[AppCallC::OnEvCallNewState] SoMediaSessState 7 SoNcasSubEvent 0 usrCall=0x153daf0
1120134424|app1 |2|00|AppPhoneC::IsCallStateChangeRequired - IsDirectoryDial [0], state [7]
1120134424|app1 |2|00|AppPhoneC::IsCallStateChangeRequired - isRequired [1]
1120134424|app1 |2|00|AppPhoneC::CallStateChange Line[0].State[7]
1120134424|app1 |3|00|AppUiC::CallStateChange() SoMediaSessStateDisconnected, call dropped because of 3
1120134424|app1 |2|00|[AppPhoneC:: AppPhoneC::SetActiveCall] pCall: 174d9a8 and pNewCall: 174d9a8
1120134424|app1 |2|00|[AppPhoneC::IsIncomingCallRefreshed] - bRefresh: 0
1120134424|app1 |1|00|Call Waiting state - [0]
1120134424|app1 |1|00|generateUIAfterCallStateChange center call state[7] service [0]
1120134424|app1 |2|00|Generating Line Keys...
1120134424|app1 |1|00|AppLineDisplayC::SetNumber m_nIconNumber[nIcon]: [1], nNumber: [1], forceUpdate:0
1120134424|app1 |1|00|Finished generating Line Keys... bUpdatepxmlLines:0
1120134424|app1 |2|00|SetLineIcon nLind = 0, SoIcon[14]
1120134424|app1 |2|00|setIcon SoIcon[14]
1120134426|sip |3|00|CStkDialog::SetAddressLocal localTag set to ''
1120134426|sip |3|00|CStkDialog::SetAddressLocal new address added of 1
1120134426|sip |2|00|CStkDialog::CStkDialog SetAddressLocal from pRequest To: '105' <105@10.1.10.110:0>
1120134426|sip |2|00|CStkDialog::CStkDialog SetAddressLocal Config '105' <105@ttttriel-insurance.voip.voip.net:0>
1120134426|sip |2|00|CStkDialog::CStkDialog TAG '55C79227-A97FD480' generated
1120134426|sip |2|00|CStkDialog::CStkDialog local addr '105' <105@10.1.10.110:0> Tag '55C79227-A97FD480'
1120134426|sip |2|00|CStkDialog::CStkDialog exit 0x13dd46c local list size 1
1120134426|sip |2|00|CLocalIPManager::GetLocalIP Local IP indentified is 10.1.10.110 for Remote address 10.1.10.110
1120134426|sip |2|00|CCallBase::IsChallenged COPIED Dialog Tag to pRequest '55C79227-A97FD480'
1120134426|sip |2|00|CCallBase::IsChallenged 'OPTIONS' Dialog Tag '55C79227-A97FD480' pRequest Tag '55C79227-A97FD480' state 'Trying'
1120134426|sip |2|00|new UA Server Non-INVITE trans state 'callingTrying', timeout=0 (0x40ecfec8)
1120134426|sip |3|00|UA Server Non-INVITE OPTIONS trans state 'callingTrying'->'completed' by 200 resp 65 timeout(0x40ecfec8)
1120134426|sip |1|00|Dialog 'id01b0a3dc' State 'Trying'->'Confirmed'
1120134426|sip |1|00|doDnsListLookup(udp): doDnsSrvLookupForARecordList for 'xxx.xxx.92.29' port 5060 returned 1 results
1120134426|sip |1|00|doDnsListLookup(udp): result 0 'xxx.xxx.92.29' port 5060 isInBound 0
1120134426|sip |1|00|CTrans:: SendCommand | this=0x40ecfec8, bVQMonMessage=0, m_pCall->m_pUser->m_bOBFailOverReRegOn=0, m_pCall->m_pUser->m_bVQMonFailoverEnabled=1
1120134426|sip |2|00|CTrans::InitRetrans for UA Server Non-INVITE OPTIONS state 'completed' Server 1 of 1 (0x40ecfec8)
1120134427|app1 |2|00|[AppHybridC::soMediaSessCbFunc] processing event 2
1120134427|app1 |2|00|[AppHybridC::soMediaSessCbFunc] processing event 1
1120134427|sip |2|00|SipCallDrop 0x13b5bb8,0x153daf0 reason 6
1120134427|sip |3|00|CStkCall::Drop(reason = 6) (0x13b5bb8)
1120134427|sip |3|00|CUser::HasNoCallCallInState for User 105,Index 0, total calls 3 state 'SubscribeDialogBla' rc 0 of type Not Applicable
1120134427|sip |3|00|CStkCall::NewCallState 'Idle'->'Idle' (0x13b5bb8) m_hUI(0x153daf0),Control Channel(0), ResponseCode(-1)
1120134427|sip |1|00|CStkCall::NewCallState Already Idle returning (0x13b5bb8)
1120134427|app1 |3|00|BLFCallStateInd received, increasing the watchdogTimeOut
1120134427|sip |2|00|SipBossAdminRefreshDialog
1120134427|sip |2|00|SipBossAdminRefreshDialog - Found matching call object
1120134427|app1 |2|00|fsmCall() - AppEvLclSoMediaSessState: From So 0x153daf0
1120134427|app1 |2|00|[AppPhoneC::OnEvCallNewState] SoMediaSessState 0 SoNcasSubEvent 0 remPartyE164 7204045107 remPartyName 7204045107 SoMediaSessDisconnectRsn 3 usrCall=0x153daf0
1120134427|app1 |2|00|[AppPhoneC::OnEvCallNewState] Resetting the call waiting mode.
1120134427|app1 |2|00|OnEvCallNewState Usr(0x153daf0) St(0) Srv(0) Line(0)
1120134427|app1 |2|00|[AppCallC::OnEvCallNewState] SoMediaSessState 0 SoNcasSubEvent 0 usrCall=0x153daf0
1120134427|app1 |2|00|[AppPhoneC:: AppPhoneC::SetActiveCall] pCall: 0 and pNewCall: 0
1120134427|app1 |2|00|[AppPhoneC::makeIdleSoftkey] Softkey [Invitations] not need any more so removed successfully
1120134427|app1 |2|00|[AppPhoneC::IsIncomingCallRefreshed] - bRefresh: 0
1120134427|app1 |2|00|Generating Line Keys...
1120134427|app1 |1|00|AppLineDisplayC::SetNumber m_nIconNumber[nIcon]: [1], nNumber: [0], forceUpdate:0
1120134427|app1 |1|00|Finished generating Line Keys... bUpdatepxmlLines:1
1120134427|app1 |2|00|AppPhoneC::IsCallStateChangeRequired - IsDirectoryDial [0], state [0]
1120134427|app1 |2|00|AppPhoneC::IsCallStateChangeRequired - isRequired [1]
1120134427|app1 |2|00|AppPhoneC::CallStateChange Line[0].State[0]
1120134427|app1 |2|00|[AppPhoneC:: AppPhoneC::SetActiveCall] pCall: 0 and pNewCall: 0
1120134427|app1 |2|00|[AppPhoneC::makeIdleSoftkey] Softkey [Invitations] not need any more so removed successfully
1120134427|app1 |2|00|[AppPhoneC::IsIncomingCallRefreshed] - bRefresh: 0
1120134427|app1 |2|00|Generating Line Keys...
1120134427|app1 |1|00|AppLineDisplayC::SetNumber m_nIconNumber[nIcon]: [0], nNumber: [0], forceUpdate:0
1120134427|app1 |1|00|Finished generating Line Keys... bUpdatepxmlLines:0
1120134427|app1 |2|00|updateHiddenCalls:: Line index:0 - pCall:0x174d9a8,hideStatus:False
1120134427|app1 |2|00|[AppAudioC::SetAudioTerm] to SO = 10
1120134427|app1 |2|00|SetLineIcon nLind = 0, SoIcon[2]
1120134427|app1 |2|00|setIcon SoIcon[2]
1120134427|sip |1|00|Client State finished ACK (0x13dc9f8)
1120134428|sip |1|00|Server State finished OPTIONS (0x13dd0f0)
1120134428|sip |3|00|CUser::TimeOut500ms: Destroying NoCall object 'Unknown' of type 'CCallNoCall' (0x13c3850)
1120134428|sip |3|00|CCallNoCall::NewCallState 'Unknown'->'Idle' (0x13c3850)
1120134429|sip |1|00|Client State finished CANCEL (0x13dc9f8)
Message 1 of 9
8 REPLIES 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 401/410 sending a SIP cancel right after dial

Hello @steven_meyer_bridge,

welcome to the Polycom Community.

 

Its never a good idea just to enable logs without knowing what they are doing.

 

I suggest you factory default the phone and then only enable the relevant logs required aka SIP.

The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

I can see a 487 in the logs but due them not being in Debug mode its hard to tell.

 

What SIP server is this and what type of call are you making?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 9
Benito
Occasional Advisor

Re: VVX 401/410 sending a SIP cancel right after dial

Hello,

we have a similar problem to this.

we have recenty purchased the Polycom VVX 400 and Polycom RPTrio 8800 Collaboration Kit and they are working fine with Yeastar S50 IP PBX.

Our Problem:
When we dial any number that is more than 10 digits,the Polycom VVX 400 and Polycom Trio 8800 immediately try to call and do not permit dialing more than 10 digits. This means its only possible to dial US dial plan and other countries whose dial plan is 10 digits or less.

Secondly it is impossible to dial any number that starts with 10 or 11 and we cannot dial internal extensions that start with these digits.

I have read the post https://community.polycom.com/t5/VoIP-SIP-Phones/dialplan-digitmap-not-working-at-all/td-p/85487
and we logged on web management of the phone and we deleted these strings, but still the problem persists.

Please assist. see attached log from one of the phones.

SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 401/410 sending a SIP cancel right after dial

Hello @Benito,

Did you follow the FAQ ?

 

Troubleshooting:

 

Changing the Support Object Log level to event 1 via the Web Interface

 

DigitMap.PNG

 

or via a configuration file:

 

<log log.level.change.so="1" />

 

Will show the Digitmap that is being used to dial a phone number either in the <mac>-app.log file on the provisioning server or via the Web Interface (> UCS 4.0.0)

 

In below example we dialed 123

 

0903103011|so   |1|00|[SoDigitMapElementC]: Checking 123 (3) against [2-9]11 (3)
0903103011|so   |2|00|[SoDigitMapElementC]: Disabling [2-9]11 (3) - No match possible (1)
0903103011|so   |1|00|[SoDigitMapElementC]: Checking 123 (3) against 0T (1)
0903103011|so   |2|00|[SoDigitMapElementC]: Disabling 0T (1) - No match possible (1)
0903103011|so   |1|00|[SoDigitMapElementC]: Checking 123 (3) against 011xxx.T (5)
0903103011|so   |2|00|[SoDigitMapElementC]: Disabling 011xxx.T (5) - No match possible (1)
0903103011|so   |1|00|[SoDigitMapElementC]: Checking 123 (3) against [0-1][2-9]xxxxxxxxx (11)
0903103011|so   |1|00|[SoDigitMapElementC]: Checking 123 (3) against [2-9]xxxxxxxxx (10)
0903103011|so   |2|00|[SoDigitMapElementC]: Disabling [2-9]xxxxxxxxx (10) - No match possible (1)
0903103011|so   |1|00|[SoDigitMapElementC]: Checking 123 (3) against [2-9]xxxT (4)
0903103011|so   |2|00|[SoDigitMapElementC]: Disabling [2-9]xxxT (4) - No match possible (1)
0903103011|so   |1|00|[SoDigitMapElementC]: Checking 123 (3) against **x.T (2)
0903103011|so   |2|00|[SoDigitMapElementC]: Disabling **x.T (2) - No match possible (1)

 Your logs do not show this logging level.


Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 9
Benito
Occasional Advisor

Re: VVX 401/410 sending a SIP cancel right after dial

Hello @SteffenBaierUK

 

I have enabled the logging "event 1" for SIP and attached are the logs when i dial 10, 11 or a UK Number 442036950088. All these attempts to dial fail before i can complete dialing all digits.

 

Thanks.

 

SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 401/410 sending a SIP cancel right after dial

Hello @Benito,

The posted instructions and the same FAQ post are easy to understand and follow.

 

I had asked you to change the Support Object logging level and not the SIP logging level.

 

The Trio 0004F2FD31DF was sold via SCANSOURCE COMMUNICATIONS back in 24/03/2016

They are your Polycom reseller as they can help you.

End Customers are unable to open a ticket directly with Polycom support.

 

Other users within this community can try and help you further but I have already provided detailed instructions that you have not followed.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 9
Benito
Occasional Advisor

Re: VVX 401/410 sending a SIP cancel right after dial

Hello @SteffenBaierUK

 

I have now attached the correct logs and i can see the [SoDigitMapElementC]. 

We have removed the Digitmap on the web-based portal for managing this phone, but the digitmaps are still being processed. Please assist.

 

Thanks.

 

SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 401/410 sending a SIP cancel right after dial

Hello @Benito,

your log clearly shows the dialing process being matched to digitmaps. Is this a Skype for Business / LYNC setup?

 

Please post a backup of both of your VVX and Trio

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 9
Benito
Occasional Advisor

Re: VVX 401/410 sending a SIP cancel right after dial

@SteffenBaierUK

 

I have posted the backup of both VVX and Trio.

The Trio registers to a local SIP Yeastar S50 IP PBX and also connects to Zoom Video conference service. It doesnt connect to Skype For Business/Lync.

 

Thanks.