Hello, we have enabled Call Forwarding to an outside number (cell phone) when there is no answer after 4 rings. However, the calls are not being sent to this outside number and clients are unable to reach us when we are not in the office. On the display screen in the upper right, it is flashing the "call forwarding" icon along with "Fwd:" followed by the phone number that we would like to forward calls to, and I did verify that the "Forwarding Type" for "No Answer" is Enabled.
Hello @TeamTackneyAdmin ,
Welcome to the Poly Community.
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
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