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VVX 401 Keypad not working

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Occasional Visitor

VVX 401 Keypad not working

I have a VVX 401 phone and the numbers 3,6,9,# and softkey3 stopped working on the keypad. UC Software version is 5.4.5.6840. I've run the Diagnositcs tool, and they are not being recognized. The phone is over a year old, and in an office setting with 4 lines.

 

The following buttons do not work:

 

Softkey3
Dialpad3
Dialpad6
Dialpad9
DialpadPound


Aren't working. My MAC address is: 64167F25BE25

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