I have VVX 401 with 26 share line and registred in braodsoft platform.
UC Software Version 188.8.131.5296
Only on two line (6 and 25) when incoming calls are coming we are not able to answer the call just by pick up the handset and we must pick the line or press answer soft key.On rest of the lines, calls are answered by pick up the hand set or user speaker.
in phone config i cant see any defference between these lines (6 and 25) and the rest of the line.
Attached is the phone Export All config.
Solved! Go to Solution.
welcome back to the Poly community.
Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.
If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.
Could you therefore kindly go over them and mark or answer as appropriate?
If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.
Just as a reminder for new or follow up posts:
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
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You did not attach anything for us to look at but most likely, if this is a new issue in this software, this would need to come into support.
In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.
End Customers are usually unable to open a ticket directly with Poly support.
If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.
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Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Thank you for advise.
I am going to downgrade the firmware to 5.8.0
version 6 config also attached.
We find out what is the problem. For the lines that not able to answer by pick up the handset. Ring Type was set as silent. Look this is the normal behaviour for Silent ring type. Changing ring type to any non silent ring solve the issue.
Thanks for following this up.
Replied via a mobile device