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VVX 401 Will not show redial icon in home screen.

SOLVED
HHMSig
Occasional Contributor

VVX 401 Will not show redial icon in home screen.

Hello,

 

I have been trying to get the redial icon to be displayed on a vvx 401, we use a provisioning server to enter config overrides.

 

In the server's webUI I just have to add to an overrides list 

 

homeScreen.redial.enable="1"

 

It will then automatically generate and add this in the config file to push to the phone:

 

 

<homeScreen>
    <homeScreen.redial homeScreen.redial.enable="1"/>
</homeScreen>

When the phones boot without being able to connect to the server the redial icon is displayed in the home screen, but even with no other options selected it will not show up while it can connect to the server.   

 

All other homescreen icon settings either enabling or disabling such as do not disturb or calendar work fine with this method.

 

Is there something I may be missing or something else that might be conflicting that disables it?

 

UC Software Ver.

5.5.2.8571

 

We are running netsapiens on the server.

 

Thanks in advance

HH

Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 401 Will not show redial icon in home screen.

Hello HHMSig,

welcome to the Polycom Community.

It is always useful to post some logs so we or others can try and spot any issues in there.

 

The next official step would be to work with your Polycom reseller.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 401 Will not show redial icon in home screen.

Hello HHMSig,

welcome to the Polycom Community.

It is always useful to post some logs so we or others can try and spot any issues in there.

 

The next official step would be to work with your Polycom reseller.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
HHMSig
Occasional Contributor

Re: VVX 401 Will not show redial icon in home screen.

Hello,

 

Thanks for the response.

 

I was able to resolve this by downgrading the phones to 5.5.1.15937.  Afterwards the redial function returned normally.

 

This can be marked resolved.

Message 3 of 3