Pretty new here and and from searching around I am a little confused on my issue.
I currently have several 410 and 411 VVX phones deployed. They are all running 5.9.1.0615 and our users are currently using BTOE 3.9.0.
What is my best upgrade method to the latest version of UC Software and BTOE?
From reading the following statement it seems 184.108.40.20623 is not supported on the 410's?
"Polycom UC Software and supporting documentation are available for the following latest releases:
VVX 300,310,400,410,500,600 & 1500 are not supported on UCS Releases starting 6.0.x & above."
However if i read the "Polycom UC Software with Skype for Business" guide from 220.127.116.1123 the UC Software Device Compatibility lists the 410 AND 411.
My initial plan was to play it safe and upgrade our 410/411's to UC Software 18.104.22.1687 and stay on BTOE 3.9. I would rather not have two separate UC Software versions for my 410/411 phones and the possibility having any BTOE issues.
Thanks for any guidance!
Hello @igibason ,
Welcome to the Poly Community.
I have raised a documentation bug to have this erroneous information removed.
Compatible with UC Software 6.0.x are only phones not listed as legacy VVX phones aka all the compatible VVXx50 and VVXx1x or VVXxx1 models.
UC Software 5.9.6 runs on all your phones and is the latest supported Skype for Business release.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Hi @Steffen ,
Thanks for the information!
I apologize I do not understand your statement "Compatible with UC Software 6.0.x are only phones not listed as legacy VVX phones aka all the compatible VVXx50 and VVXx1x or VVXxx1 models."
Are you saying the VVX410 and 411's are considered legacy VVX Phones and are NOT compatible with UC Software 6.0.x?
Also when I deploy 5.9.6 on my VVX 410 and 411's, can I jump to the latest BTOE software? I am currently running 3.9.0.
this post should really in the Skype for Business section as the FAQ there have answers for all your questions.
The VVX 410 is a legacy VVX aka only max Uc software 5.9.x and the VVX 411 is not.
Nov 6. 2019 Question: Where can I find a BToE to UC Software compatibility matrix?
Resolution: Please check => here <=
Aug 20, 2018 Question:Is BToE 3.8.0 or later compatible with any UC Software?
Resolution:No BToE 3.8.0 or later requires UC Software 5.8.0 or later