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VVX 410 5.4.0.5841 - MWI Will Not Clear

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Occasional Visitor

VVX 410 5.4.0.5841 - MWI Will Not Clear

Hello I am having trouble with a VVX 410 running 5.4.0.5841 firmware. The MWI indicator will not clear despite the fact that both the users Inbox and Saved messages folders are empty. We have factory reset the phone with no effect. The phone insists that the user does have 2 unread messages. Any suggestions are appreciated. We cannot get a Wireshark from the LAN due to this being a remote site.

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3 REPLIES 3
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Polycom Employee & Community Manager

Re: VVX 410 5.4.0.5841 - MWI Will Not Clear

Hello dthompson75023,

welcome to the Polycom Community.

 

First you are using an unsupported software from a Polycom perspective as the latest versions is UC Software 5.5.1 or UC Software 5.4.6


In addition the community's VoIP FAQ contains this post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


The above has logging examples which you can use to troubleshoot your issue. 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Visitor

Re: VVX 410 5.4.0.5841 - MWI Will Not Clear

So I take it there's no known bugs here that can upgrade would help fix this issue? I cannot get a Wireshark as phones are remote and inaccesible from my current location.

Message 3 of 4
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Polycom Employee & Community Manager

Re: VVX 410 5.4.0.5841 - MWI Will Not Clear

Hello dthompson75023,

The FAQ explains how to use the phone logs instead of wireshark.

 

I am not aware of any issues but our Release Notes listing correct issues are publicly available.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4