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VVX 410 Call History Incorrect

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Occasional Visitor

VVX 410 Call History Incorrect

I have two 410's which show the call times in the on-screen history is being wildly incorrect. The current time on both phones is correct, but the history will show things like "February 7th, 2036". Both are on firmware version 5.5.0, which is pretty recent. I was just wondering if this has been fixed in a newer version, and if so, which one?

Message 1 of 10
9 REPLIES 9
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Polycom Employee & Community Manager

Re: VVX 410 Call History Incorrect

Hello ReDermet

We had a similar post a while ago and if you use the search with 2036 you should find it.

We where never able to replicate this in our labs so please escalate this into support

Replied via a mobile device
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 10
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Occasional Advisor

Re: VVX 410 Call History Incorrect

I haved encounter this issue multiple time before

I still have this issue with VVX 311 on firmware 5.7.0.11768

 

Here a example of call log, it happen in both direction, in and out :

 

<call direction="In" disposition="Normal" line="1" protocol="SIP">
<startTime>2036-02-07T02:23:13</startTime>
<duration>PT12S</duration>
<count>1</count>
<convID></convID>
<ChangeKey></ChangeKey>
<isRead></isRead>
<source>
<address>00</address>
<name>Intercom</name>
</source>
<destination>
<address>2561</address>
<name></name>
</destination>
<connection>
<address>00</address>
<name>Intercom</name>
</connection>
</call>



<call direction="Out" disposition="Normal" line="1" protocol="SIP">
<startTime>2036-02-07T02:23:15</startTime>
<duration>PT16S</duration>
<count>1</count>
<convID></convID>
<ChangeKey></ChangeKey>
<isRead></isRead>
<source>
<address>2561</address>
<name></name>
</source>
<destination>
<address>*97</address>
<name>Messagerie</name>
</destination>
<connection>
<address>*97</address>
<name>Messagerie</name>
</connection>
</call>
Message 3 of 10
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Polycom Employee & Community Manager

Re: VVX 410 Call History Incorrect

@Olivier Thibeault

 

as explained use the search as there are detailed instructions how to get this into Polycom support => here <=

 

Replied via a mobile device

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 10
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Re: VVX 410 Call History Incorrect

Good afternoon Steffen,

Do you know if this was ever brought up to Polycom support?

I've recently started getting multiple reports of this issue across many devices we have deployed. I have counted 601 devices with 2036 entries in their calls.xlm file.

 

I have tried 'sed' the -calls.xml file and updating the year back to 2018 and then factory-defaulting the phones, but once the phones come back, the dates are incorrect again.

I'm curious if this is related to something in the SNTP server, for we use time.nist.gov on all our devices.

 

Any information you can provide would be very helpful. The devices are running firmware version 5.4.5

Message 5 of 10
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Polycom Employee & Community Manager

Re: VVX 410 Call History Incorrect

Hello all,

 

we believe we have addressed the issue in our code. 

 

The fix will go into the following releases:

 

  • 5.9.2      planned for Mid-March
  • 5.8.4      planned for April
  • 6.0.0      planned for April
  • 5.7.5      no date planned as of yet
  • 5.5.6      no date planned as of yet
  • 5.5.5      no date planned as of yet

All of the above are subject to change but you should see reference to a NTP bug in the release notes.

 

A factory reset may be required to clear the local call list on the phone.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 10
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Re: VVX 410 Call History Incorrect

Thank you Steffen!

Message 7 of 10
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Advisor

Re: VVX 410 Call History Incorrect

wow Steffen actually admitted there was a problem? That's the first.

 

Thanks!

Message 8 of 10
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Polycom Employee & Community Manager

Re: VVX 410 Call History Incorrect

Hello @conmbo2 ,

 

welcome back to the Polycom Community.


As only 2 customers managed to report this back into Polycom in a manner that enabled us to actually try and replicate and then fix this it took us a while.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 10
Highlighted
Advisor

Re: VVX 410 Call History Incorrect

Hi Steffen,

 

I was just teasing. Yes this helps because we have three instances of this issue occurring and we cannot find a solution. 

 

Thank you,

Message 10 of 10