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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-30-2014 11:33 AM

HP Recommended

Have installed the PC desktop software which loads properly.  In the phone @ Settings - Advanced - Adminstration Settings - PDC Configuration default setting is Disabled.  When I select Enabled the phone reboots but Enabled is not activated.  Thus I am unable to have the phone connect.

 

Is there some other setting required?  Does my phone have to "see" the network in order to Enable?

 

The phone is connected directly by ethernet to the Asus RT-N66U router with my desktop ethernet connected on the Ethernet port on the phone.

 

Thanks in advance

2 REPLIES 2

‎05-01-2014 04:01 AM

HP Recommended

Hello floridarandy,

welcome to the Polycom Community.

The community's search contains these post's => here <= that may be useful in order to troubleshoot your issue.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎05-07-2014 09:22 AM

HP Recommended

Still looking for a solution.  PDC is enabled on phone and PDC is installed on host computer.  Phone is connected directly to modem/router (ASUS RT-N66U), but software does not connect with phone.

 

Thanks

Was this reply helpful? Yes No
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