Plantronics + Polycom. Now together as Poly Logo

VVX 410 - Sipgate

SOLVED
00
Occasional Visitor

VVX 410 - Sipgate

Hi, could someone pleasse give me sime help configurung my VVX 410 for a new Sipgate.co.uk account?

Appreiated.

Message 1 of 6
5 REPLIES 5
Polycom Employee & Community Manager

Re: VVX 410 - Sipgate

Hello 00,

welcome to the Polycom Community.

I can only give you the same advise I have given a user with Sipgate as their providers which can be found via the forum search => here <=

 

Our VoIP community FAQ holds a general post covering most SIP Servers here:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

In addition using Google I found Sipgate holds a dedicated page => here <= 

 

The above is a bit outdated but my XYZ post should help you.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 6
00
Occasional Visitor

Re: VVX 410 - Sipgate

Thank you.

Message 3 of 6
00
Occasional Visitor

Re: VVX 410 - Sipgate

I still cannot get the VVX 410 to register the line with sipgate.co.uk althogh I can do this on my Mac.  Error log as below:

 

1221130234|sip  |*|00|Sip UnRegister Usr:2460252e0 Dsp:sipgate.co.uk Auth:'2460252e0' Inx:0
1221130234|sip  |*|00|SipUserRemove: user 0 being removed.
1221130234|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0
1221130234|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = 2460252eO
1221130234|cfg  |5|00|Prm|Parameter reg.x.outboundProxy.port requested type 0 but is of type 2
1221130234|sip  |*|00|Sip Register Usr:2460252eO Dsp:sipgate.co.uk Auth:'Using Login Cred' Inx:0
1221130234|sip  |4|00|Registration failed User: 2460252eO, Error Code:401 Unauthorized

 

Message 4 of 6
Polycom Employee & Community Manager

Re: VVX 410 - Sipgate

Hello 00,

This must be a user error.

 

1221130234|sip  |4|00|Registration failed User: 2460252eO, Error Code:401 Unauthorized

 

I simply did this:

 

Sipgate.co.uk.png

 

and the phone registers:

 

1221132226|sip  |0|00|    REGISTER sip:sipgate.co.uk SIP/2.0
1221132226|sip  |0|00|    Via: SIP/2.0/UDP 10.252.149.55;branch=z9hG4bKc6537404538C98DB
1221132226|sip  |0|00|    From: "527XXXX" <sip:527XXXX@sipgate.co.uk>;tag=19F24D09-FBB8681C
1221132226|sip  |0|00|    To: <sip:527XXXX@sipgate.co.uk>
1221132226|sip  |0|00|    CSeq: 2 REGISTER
1221132226|sip  |0|00|    Call-ID: 75c82257-1a475912-1b51d691@10.252.149.55
1221132226|sip  |0|00|    Contact: <sip:527XXXX@10.252.149.55>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER"
1221132226|sip  |0|00|    User-Agent: Polycom/5.4.1.17954 PolycomVVX-VVX_600-UA/5.4.1.17954
1221132226|sip  |0|00|    Accept-Language: en
1221132226|sip  |0|00|    Authorization: Digest username="527XXXX", realm="sipgate.co.uk", nonce="WFqDPlhaghJMOTrYYeY13bNjGsGYH1OP", uri="sip:sipgate.co.uk", response="dedf94a32e693d7668437cd45e9ad0e9", algorithm=MD5
1221132226|sip  |0|00|    Max-Forwards: 70
1221132226|sip  |0|00|    Expires: 3600
1221132226|sip  |0|00|    Content-Length: 0
1221132226|sip  |0|00|    
1221132226|sip  |0|00|<<< End of data send
1221132226|sip  |0|00|listener: Received packet from 217.10.79.23:5060
1221132226|sip  |0|00|<<<Data Received UDP
1221132226|sip  |0|00|    SIP/2.0 200 OK
1221132226|sip  |0|00|    Via: SIP/2.0/UDP 10.252.149.55;rport=5060;received=176.26.154.15;branch=z9hG4bKc6537404538C98DB
1221132226|sip  |0|00|    From: "527XXXX" <sip:527XXXX@sipgate.co.uk>;tag=19F24D09-FBB8681C
1221132226|sip  |0|00|    To: <sip:527XXXX@sipgate.co.uk>;tag=bd5993ef28b67e3a282c182de47698f4.a7b9
1221132226|sip  |0|00|    CSeq: 2 REGISTER
1221132226|sip  |0|00|    Call-ID: 75c82257-1a475912-1b51d691@10.252.149.55
1221132226|sip  |0|00|    Contact: <sip:527XXXX@10.252.149.55>;expires=600;received="sip:176.26.154.15:5060"
1221132226|sip  |0|00|    Content-Length: 0


Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 6
Highlighted
00
Occasional Visitor

Re: VVX 410 - Sipgate

Thank you.  It is now registering the ine ok.  

Message 6 of 6