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VVX 410 Swicthed to our evening hour message, goes directly to VM

Occasional Visitor

VVX 410 Swicthed to our evening hour message, goes directly to VM

The person who handles our phone system is on vacation out of the country and I have no idea how to get our phone back to ringing in our office.  We have it set to go to a closed office message at 5:00PM and back to normal at 7:00 AM

In the middle of the day the closed message came on and the phone will not ring.

I have no idea how this phone system works and I do not have any passwords...i need to get it set to answer correctly as we are loosing buisness by not answering the phone..

Any ideas??????

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Polycom Employee & Community Manager

Re: VVX 410 Swicthed to our evening hour message, goes directly to VM

Hello rmac,

welcome to the Polycom Community.

Polycom, just like any other SIP endpoint manufacturer, simply provides phones that can be used with a vast range on SIP services.


Therefore we are unable to determine who you are using your service with. It could be a well known service provider or using some homemade free PABX like Asterisk.


You could check via Menu > Settings > Status > Lines if there is a human readable information there as this may give you a clue who your service provider would be,


If the above fails you need to speak who set this up.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 2