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VVX 410 Swicthed to our evening hour message, goes directly to VM

Occasional Visitor

VVX 410 Swicthed to our evening hour message, goes directly to VM

The person who handles our phone system is on vacation out of the country and I have no idea how to get our phone back to ringing in our office.  We have it set to go to a closed office message at 5:00PM and back to normal at 7:00 AM

In the middle of the day the closed message came on and the phone will not ring.

I have no idea how this phone system works and I do not have any passwords...i need to get it set to answer correctly as we are loosing buisness by not answering the phone..

Any ideas??????

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Polycom Employee & Community Manager

Re: VVX 410 Swicthed to our evening hour message, goes directly to VM

Hello rmac,

welcome to the Polycom Community.

Polycom, just like any other SIP endpoint manufacturer, simply provides phones that can be used with a vast range on SIP services.


Therefore we are unable to determine who you are using your service with. It could be a well known service provider or using some homemade free PABX like Asterisk.


You could check via Menu > Settings > Status > Lines if there is a human readable information there as this may give you a clue who your service provider would be,


If the above fails you need to speak who set this up.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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