We have one customer with a VVX 410 running 5.4.5 that "loses/drops" callers when they blind transfer the caller to someone internally to their business (another VVX 410). The caller gets placed on hold and the blind transfer is performed, but, after a few minutes, the caller drops. The transferring phone can then see that the call is not transferred, but they are not able to retrieve the caller. This is a random issue that we can replicate sometimes. Has anyone else seen transfer issues such as this?
We need some kind of logs. The FAQ's contain tips how to set these.
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Polycom Global Services
---------------- The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's