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VVX 410 Transfer Problems


VVX 410 Transfer Problems

We have one customer with a VVX 410 running 5.4.5 that "loses/drops" callers when they blind transfer the caller to someone internally to their business (another VVX 410).  The caller gets placed on hold and the blind transfer is performed, but, after a few minutes, the caller drops.  The transferring phone can then see that the call is not transferred, but they are not able to retrieve the caller.   This is a random issue that we can replicate sometimes.   Has anyone else seen transfer issues such as this?




Message 1 of 2
Polycom Employee & Community Manager

Re: VVX 410 Transfer Problems

Hello Madison,

welcome back to the Polycom Community.

We need some kind of logs. The FAQ's contain tips how to set these.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
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The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

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Message 2 of 2