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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-02-2014 08:33 AM

HP Recommended

Hi,

 

We just replaced our Soundpoint phone with VVX 410. If I'm on a call and I receive another call on my second line, the transfer softkey disappear. I have to wait 10 seconds for the transfer softkey to reappear. The question is, how can I make sure the transfer softkey is always available even when receiving a second call.

 

Thx !

4 REPLIES 4

‎10-04-2014 06:47 AM

HP Recommended

Hello DavidG,

when you receive an additional call on a 2nd line in your example the offered Softkeys are for this new call object.

 

As you have not answered this call there is no transfer option.

 

If you would want to transfer the first call you simply return to the first call object by pressing the Up Key on the round selector which brings the first call object back into focus.

 

This will then show all the options for the call that you have currently answered including the Transfer key.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-04-2014 07:11 AM

HP Recommended

Hi,

 

If you are using a single line key that may work buth if you use one call per line key and two line key that won't work. Is it possible to tell the phone to keep the focus on the active call ?

Was this reply helpful? Yes No

‎10-04-2014 07:22 AM

HP Recommended

Hello DavidG,

I did test this with a Phone that has two lines registered having a call on Line 1 and calling Line 2 running the latest supported UCS 5.2.0 Software.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-09-2014 09:02 AM

HP Recommended

Yes it work but my user would prefer is the phone presentation would stay on the active call instead of the "new call".

Was this reply helpful? Yes No
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