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VVX 410 Update Failure

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Occasional Advisor

VVX 410 Update Failure

Trying to update VVX 410 and all updates are failing. The phones appear to go through the process but it does not update when I can finally access the phone's web UI: The software versions are below:

UC Software Version5.9.0.9373
Updater Version5.9.7.11143

 

I can confirm that this is not a firewall issue as we are allowing the appropriate traffic through. Do I have to update one version at a time? What can I check?

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Polycom Employee & Community Manager

Re: VVX 410 Update Failure

Hello @AdamJF 

 

I have already replied >here< with clear instructions and troubleshooting steps. You have not followed up the post and neither posted any logs for us to try and help you.

 

You simply select the drop-down box and the desired software and the rest should be automatic. If this fails then there is most likely some sort of firewall or proxy.

 

The next step would be to set up a manual provisioning server which also helps to collect logs or configure the phones.

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

If this all fails I already outlined the next steps in the above-linked post.

 

Best Regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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