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VVX 410 and Plantronics

dcworthi
Occasional Visitor

VVX 410 and Plantronics

Hi all,

 

We changed our 410's hook switch settings from the 'general' profile to 'Plantronics' in support of our Savi 730 headsets. However, it then stopped ringing in-ear and no longer answers from the headset. Is there another settings(s) to change or should we just go back to the default hook switch profile? Thank you.

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 410 and Plantronics

Hello dcworthi,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Also ensure that you are using the correct cables.

 

The FAQ also contains a headset post here:

 

Oct 19, 2011 Question: What type of Headset's and cables are compatible with my Phone?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
dcworthi
Occasional Visitor

Re: VVX 410 and Plantronics

The 410's firmware is 4.1.6, and 8x8 recommended the Savi 730 to go with our phones. I'm not sure about the cabling (we used out of box from Plantronics), but will look into it. thanks.

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 410 and Plantronics

Hello dcworthi,

please work with 8x8 for further support directly as they should be able to assist you or raise a case with Polycom support if required.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4