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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-14-2015 12:22 PM

HP Recommended

I have 50 Polycom VVX410 phones deployed all running 5.4.0.5841 connecting back to Lync. The phones work great except what we've noticed is they take longer and longer to convert the dialed non-e164 number into e164. What I mean by this is on day one (immediately post boot up) when a user dials a non-e164 number, it almost instantly converts it to e164. As time progresses, the conversation takes longer and longer. By 30 days of up time, it can take almost 20s. We have seen this consistently over all our phones. A reboot of the phone completely fixes the issue. Help!

 

 

Please note, we've noticed this issue since atleast v5.2

3 REPLIES 3

‎08-14-2015 01:35 PM

HP Recommended

Hello babecassis,

welcome back to the Polycom Community.

This is the time you need to escalate this via your reseller.

 

As you previously voiced your unhappiness with their support I would require a MAC address of one of the phones so I can check who they are and verify that you are actually dealing with the right company and not just someone who shifts boxes.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-14-2015 02:19 PM

HP Recommended

Thanks for the response and the concern. Here is a MAC of one of the phones we purchased: 0004f255ed0c

Was this reply helpful? Yes No

‎08-15-2015 04:26 AM

HP Recommended

Hello babecassis,

SCANSOURCE COMMUNICATIONS is the reseller who sold this phone. They should be your first level support to contact and be able to raise a case with Polycom.

 

If the company you have purchased these phones from is not Scansource then please contact Scansource directly and make them aware of your resellers inability.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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