Plantronics + Polycom. Now together as Poly Logo

VVX 410 firmware upgrade issues

SOLVED
JBen
Advisor

VVX 410 firmware upgrade issues

We are currently running firmware version 5.2.0.8330 on all of our VVX 410 phones.  We are trying to get the newest firmware version of 5.2.2.0501 onto a couple of phones to test things out. 

 

We are doing this by going through the webserver and checking for updates directly from the hosted polycom server.  When I click check for updates it is showing the newest firmware is available.  I select that and click install.  I confirm the selection and accept the license agreement.  It tells me the phone should reboot and update but nothing ever happens.  I have successfully upgraded firmware in the past with no issues.

 

I even tried to factory reset a phone and then upgrade it and I get the same result of nothing happening.

 

Am i missing something?  Are these phones able to upgrade to 5.2.2.0501 at this time?

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 410 firmware upgrade issues

Hello Jben,

most likely the same issue as already posted => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 410 firmware upgrade issues

Hello Jben,

most likely the same issue as already posted => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 5
JBen
Advisor

Re: VVX 410 firmware upgrade issues

I think you forgot to add the link in your reply.

Message 3 of 5
JBen
Advisor

Re: VVX 410 firmware upgrade issues

Thanks for the reply.  Will this bug be fixed at any point?  We tried just doing a factory reset on the phone hoping it would revert to the original firmware like the CX series do when you reset them.  Is there a simple way to do this?

Message 4 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 410 firmware upgrade issues

Hello Jben,

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Future software Versions will have this fixed and documented in the release notes.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5