Plantronics + Polycom. Now together as Poly Logo

VVX 410 firmware upgrade issues

Highlighted

VVX 410 firmware upgrade issues

So I was trying to upgrade to the latest available firmware on one of my phones to test.  I am not sure if it failed or what but the end result is the phone showing the "Polycom" logo and rebooting.  It doesn't even attempt to boot or load anything.  

 

Any assistance would be greatly appreciated.

Message 1 of 5
4 REPLIES 4
Highlighted
Polycom Employee & Community Manager

Re: VVX 410 firmware upgrade issues

Hello elkosupertech,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Does the phone connect to an FTP server as shown in the FAQ ?

 

Any other messages you can see on the screen?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Highlighted

Re: VVX 410 firmware upgrade issues

The version I tried was Polycom UC Software 5.6.0.

 

It doesn't appear to be trying to connecting to the FTP server.  Bascially when I power the phone up it shows the Polycom logo, blinks, goes black and then repeats the cycle.

Message 3 of 5
Highlighted
Polycom Employee & Community Manager

Re: VVX 410 firmware upgrade issues

Hello elkosupertech,

are you sure you did not power off the phone during the upgrade as it sounds you need an RMA if the unit is still within warranty.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Highlighted

Re: VVX 410 firmware upgrade issues

I'm absolutely sure.  Unfortunately these phones were purchased used so I'm pretty sure there would be no warranty.

Message 5 of 5