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- Re: VVX 410 - how does incoming caller redirect to reception...
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03-17-2016 12:13 PM
On this product, once a caller is in my voice mail, how do they redirect to the receptionist if they got my extension by mistake or need someone else to help them immediately? I've tried pressing 0 or # and it just skips the message and takes them to where they can leave a message. I am frequently on the road and need my customers to be able to get to another sales person if they need help right away and it seems silly with this technology that they have to hang up and dial back.
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Accepted Solutions
03-17-2016 01:42 PM
Hello INI-Shannon,
welcome back to the Polycom Community.
The Voice Mail system has absolutely nothing to do with our phone and you would need to contact whoever is providing your service.
We cannot advise you on the voice mails functionality.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-17-2016 01:42 PM
Hello INI-Shannon,
welcome back to the Polycom Community.
The Voice Mail system has absolutely nothing to do with our phone and you would need to contact whoever is providing your service.
We cannot advise you on the voice mails functionality.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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