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VVX 410 not able to upgrade software

Occasional Contributor

VVX 410 not able to upgrade software

I have 4 seperate vvx410 devices that will not let me upgrade from to  I have tried factory resetting them as well.  If I login as Admin through the browser of the IP address of the phone, click Software Upgrade, the site let's me Check for updates.  If I choose the 5.3 version, the browser appears to send the reboot to the phone (displays the message) but never actually reboots or updates the phone.  The best I can tell this is only an issue for me updating from to  I was able to update to from older versions of the software.  Is this a known issue or does anyone have any ideas to try?




Message 1 of 3
Polycom Employee & Community Manager

Re: VVX 410 not able to upgrade software

Hello Cody,

welcome to the Polycom Community.

most likely the same issue as already posted => here <= and => here <= and => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Visitor

Re: VVX 410 not able to upgrade software

I also ran into this problem with the firmware with the 410 and 600.  The fix for me was to enter a fake provisioning server and saving the configuration.  then removing the provisioning server and saving again.  As soon as i saved the second time it immediately showed the message to update and reboot.  I already had the 5.3 cab file loaded in lync server.  Hope this saves some time.



Message 3 of 3