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VVX 410 not able to upgrade software

Cody
Occasional Contributor

VVX 410 not able to upgrade software

I have 4 seperate vvx410 devices that will not let me upgrade from 5.2.0.8330 to 5.3.0.12074.  I have tried factory resetting them as well.  If I login as Admin through the browser of the IP address of the phone, click Software Upgrade, the site let's me Check for updates.  If I choose the 5.3 version, the browser appears to send the reboot to the phone (displays the message) but never actually reboots or updates the phone.  The best I can tell this is only an issue for me updating from 5.2.0.8330 to 5.3.0.12074.  I was able to update to 5.3.0.12074 from older versions of the software.  Is this a known issue or does anyone have any ideas to try?

 

thanks-

Cody

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2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 410 not able to upgrade software

Hello Cody,

welcome to the Polycom Community.

most likely the same issue as already posted => here <= and => here <= and => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
brandone
Occasional Visitor

Re: VVX 410 not able to upgrade software

I also ran into this problem with the 5.2.0.8330 firmware with the 410 and 600.  The fix for me was to enter a fake provisioning server and saving the configuration.  then removing the provisioning server and saving again.  As soon as i saved the second time it immediately showed the message to update and reboot.  I already had the 5.3 cab file loaded in lync server.  Hope this saves some time.

 

-Brandon

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