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VVX 410 not showing call history

SOLVED
ZeITa
Occasional Visitor

VVX 410 not showing call history

I have been attempting to locate the cause of this, and thus far have been unable to.  I have two locations with phones that are doing this.

 

At one location (with over 20 of these phones) a few of them are not showing call history, and others at the location do. My phone also does not show any call history past a certain date (the 14th of May). These phones are all VVX 410s.

 

I am not incredibly familiar with VOIP or Polycom phones, so any solutions/ideas for this issue would be great. 

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 410 not showing call history

Hello ZelTa,

this should be addressed at least in UCS 4.1.6 and I would recommend to use UCS 4.1.7.

 

If this does not resolve your issue please raise this via your Polycom reseller in order to bring this to the attention of our support team and use VOIP-92719 as a Polycom reference.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 410 not showing call history

Hello ZelTa,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issue experienced may already be addressed in a newer release.

 

This also allows yourself and others to check against current software release notes.

 

Have you tried restarting the phone and check if it updates the logs then?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
ZeITa
Occasional Visitor

Re: VVX 410 not showing call history

The current software version is: 4.1.4.7430

 

I have attempted rebooting the phone, and it is now showing a few calls that I recieved this morning. However I have rebooted the phone before, and it stops recording call history eventually.

 

I will try updating the phones software to a more current version. 

 

Thank you. 

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 410 not showing call history

Hello ZelTa,

this should be addressed at least in UCS 4.1.6 and I would recommend to use UCS 4.1.7.

 

If this does not resolve your issue please raise this via your Polycom reseller in order to bring this to the attention of our support team and use VOIP-92719 as a Polycom reference.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4