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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have been attempting to locate the cause of this, and thus far have been unable to.  I have two locations with phones that are doing this.

 

At one location (with over 20 of these phones) a few of them are not showing call history, and others at the location do. My phone also does not show any call history past a certain date (the 14th of May). These phones are all VVX 410s.

 

I am not incredibly familiar with VOIP or Polycom phones, so any solutions/ideas for this issue would be great. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello ZelTa,

this should be addressed at least in UCS 4.1.6 and I would recommend to use UCS 4.1.7.

 

If this does not resolve your issue please raise this via your Polycom reseller in order to bring this to the attention of our support team and use VOIP-92719 as a Polycom reference.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Hello ZelTa,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issue experienced may already be addressed in a newer release.

 

This also allows yourself and others to check against current software release notes.

 

Have you tried restarting the phone and check if it updates the logs then?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

The current software version is: 4.1.4.7430

 

I have attempted rebooting the phone, and it is now showing a few calls that I recieved this morning. However I have rebooted the phone before, and it stops recording call history eventually.

 

I will try updating the phones software to a more current version. 

 

Thank you. 

HP Recommended

Hello ZelTa,

this should be addressed at least in UCS 4.1.6 and I would recommend to use UCS 4.1.7.

 

If this does not resolve your issue please raise this via your Polycom reseller in order to bring this to the attention of our support team and use VOIP-92719 as a Polycom reference.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.