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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-04-2015 12:52 PM

HP Recommended

Do the VVX 410 phones support RFC 3842? Has anyone used them on the NEC SV8100 with voicemail? The phones work, they have mailboxes which they can access by dialing the pilot number. However there is no indication of new messages.

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-05-2015 05:22 AM

HP Recommended

Hello jerrytech1,

via the Web Interface  Settings > Lines > Line 1 > Message Center allows you to setup the Subscription Address.

 

Details how you need to set this up need to come from NEC.

 

Usually you would enter your own extension here.

 

The Call Back contact can also be defined. The Web Interface should display a help section on the right or the Admin Guide can be consulted.

 

For troubleshooting please utilize the examples in the FAQ.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎03-04-2015 01:10 PM

HP Recommended

Hello ,

welcome to the Polycom Community.

Our phones do support the RFC as stated in the Admin Guide:

 

RFC 3842—A Message Summary and Message Waiting Indication Event Package for the Session Initiation Protocol (SIP)

 

Have you checked if the Phone subscribes to the Pilot or Extension Number?

 

usually NEC would have done the interoperability testing with our phones so you should inquire with them.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-05-2015 04:55 AM

HP Recommended

How would I subscribe the phone to the pilot number?

Was this reply helpful? Yes No

‎03-05-2015 05:22 AM

HP Recommended

Hello jerrytech1,

via the Web Interface  Settings > Lines > Line 1 > Message Center allows you to setup the Subscription Address.

 

Details how you need to set this up need to come from NEC.

 

Usually you would enter your own extension here.

 

The Call Back contact can also be defined. The Web Interface should display a help section on the right or the Admin Guide can be consulted.

 

For troubleshooting please utilize the examples in the FAQ.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-06-2015 12:59 PM

HP Recommended

I accessed the web interface and added the NEC voicemail pilot number and it worked.

 

Thanks!

Was this reply helpful? Yes No
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