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VVX 410 running UCS 5.2 remove Hold softkey

SOLVED
DavidG
Frequent Advisor

VVX 410 running UCS 5.2 remove Hold softkey

Hi,

 

Is it possible to remove the hold softkey while on an active call because their is a physical button anyway. I don't want to remove the transfert softkey, only the hold one.

 

Thx !

Message 1 of 4
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Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 410 running UCS 5.2 remove Hold softkey

Hello DavidG,


above, as stated in the Admin Guide will remove any key that has also got a hardkey. Simply add the Transfer key back via an Softkey.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 410 running UCS 5.2 remove Hold softkey

Hello DavidG,

welcome back to the Polycom Community.

I can always recommend the UC Admin Guide as a source for various Parameters.

 

Page 519 in the <softkey/> section mentions below parameter:

 

softkey.feature.basicCallManagement.redundant

 

  • Control the display of the Hold, Transfer, and Conference soft keys.

    If set to 0 and the phone has hard keys mapped for Hold, Transfer, and Conference functions (all must be mapped), none of the soft keys are displayed.

    If set to 1, all of these soft keys are displayed.

 

In case of the VVX410 only the Conference Softkey would remain as it does not have a hardware button counterpart.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
DavidG
Frequent Advisor

Re: VVX 410 running UCS 5.2 remove Hold softkey

Hi,

 

On a VVX 410 the hold and transfer do have a hardware button. I would like to keep the transfer softkey and only remove the hold softkey. Is this possible ?

 

Thx !

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 410 running UCS 5.2 remove Hold softkey

Hello DavidG,


above, as stated in the Admin Guide will remove any key that has also got a hardkey. Simply add the Transfer key back via an Softkey.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4