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VVX 411 BLFs Call Parking (Automata) not working

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Visitor

VVX 411 BLFs Call Parking (Automata) not working

We are on Jive communication and assign distinct park locations to BLFs on phones.

Jive uses a *37 appended with the specific park extension to park a call. I assign the BLF with presence to a phone with appropriate park extension, for example *37920 and then browse to the phone and change line key type to "Automata" and it works fine for parking and pickup with UC FW 5.7.0.14330. My provider, Jive, states that the current supported version is 5.9.0.9373. With that version I can park the call but it will not pick up using the same BLF key. If I dial *37920, not using the BLF, I can retrieve the call. I have tried various 5.8.x version with the same bad result. I believe the behavior of BLFs with versions of code higher than my 5.7.0.14330 changed and may require a change on the provider's side. Any help would be appreciated.

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Polycom Employee & Community Manager

Re: VVX 411 BLFs Call Parking (Automata) not working

Hello @FCITJAX ,

 

welcome to the Poly Community.


Have you tested UC Software 5.9.2 instead?

 

If you require this feature you have two options:

 

  • Go back to UC Software 5.7.x
    or
  • Raise a ticket with your reseller


In order to raise a support ticket, you need to work with your Poly reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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