We are on Jive communication and assign distinct park locations to BLFs on phones.
Jive uses a *37 appended with the specific park extension to park a call. I assign the BLF with presence to a phone with appropriate park extension, for example *37920 and then browse to the phone and change line key type to "Automata" and it works fine for parking and pickup with UC FW 184.108.40.20630. My provider, Jive, states that the current supported version is 220.127.116.1173. With that version I can park the call but it will not pick up using the same BLF key. If I dial *37920, not using the BLF, I can retrieve the call. I have tried various 5.8.x version with the same bad result. I believe the behavior of BLFs with versions of code higher than my 18.104.22.16830 changed and may require a change on the provider's side. Any help would be appreciated.
Hello @FCITJAX ,
welcome to the Poly Community.
Have you tested UC Software 5.9.2 instead?
If you require this feature you have two options:
In order to raise a support ticket, you need to work with your Poly reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Poly support.
If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.
If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
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