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VVX 411 Calendar notification reminder custom tone

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artemonster
Occasional Visitor

VVX 411 Calendar notification reminder custom tone

Hi there,

 

I have a VVX441 with 5.4.1.17954 FW and I wanted to set a custom tone for the calendar notification. I've uploaded the wav through the config. webapp and you can select this tone as a ringer. But when I go to *calendar settings* and try to choose the notification reminder tone, my uploaded file isn't there. Only defaults.

Any help? I've tried searching around, but couldn't find anything related.

Thank you.

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 411 Calendar notification reminder custom tone

Hello artemonster,

welcome to the Polycom Community.

Unsure what configuration you used but I just tried this using:

 

<test 	se.pat.ringer.ringer16.name="Loud Ring" 
		se.pat.ringer.ringer16.inst.1.value="2" 
		saf.2="ftp://551ed:1@10.252.149.100/LoudRing.wav"/>

The above allows me to select this as a ringtone but I am unable to set this for the Calendar reminder.

 

I suggest this is a bug and you should escalate this.

 

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 411 Calendar notification reminder custom tone

Hello artemonster,

welcome to the Polycom Community.

Unsure what configuration you used but I just tried this using:

 

<test 	se.pat.ringer.ringer16.name="Loud Ring" 
		se.pat.ringer.ringer16.inst.1.value="2" 
		saf.2="ftp://551ed:1@10.252.149.100/LoudRing.wav"/>

The above allows me to select this as a ringtone but I am unable to set this for the Calendar reminder.

 

I suggest this is a bug and you should escalate this.

 

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 5
artemonster
Occasional Visitor

Re: VVX 411 Calendar notification reminder custom tone

Hi and tanks for the help. Is there any easy workaraound maybe? I mean, its not a showstopper bug, really. We can most certainly live without this feature.

MAC is 64:16:7F:0D:C6:00 

Thank you for your help.

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 411 Calendar notification reminder custom tone

Hello artemonster,

The unit was sold via WESTCON GROUP EUROPEAN OPERATIONS LTD back in 09/09/2016


They can open a ticket for you. Simply quote VESC-7509 / 1-5620644361

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 411 Calendar notification reminder custom tone

Hello all,

 

we used this the wrong way.

 

The above loads external Ring Tones but not Calendar reminders. Please use this or similar:

 

<reminder se.pat.misc.custom2.name = "Loud Ring" 
se.pat.misc.custom2.inst.1.value ="14" 
saf.14="ftp://551ed:1@10.252.149.100/LoudRing.wav" />

The above loads an external tone via FTP with the User name 551ed and the Password 1. The LoudRing.wav example should be part of every download.

 

You can then select the Loud Ring via Menu > Basic > Preferences > Calendar Settings > Alert Tone > Scroll down to Loud Ring.

 

Best Regards

 

Steffen Baier

 

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5