Plantronics + Polycom. Now together as Poly Logo

VVX 411 Deletes Favorite Contact After Reboot

zac2021
Occasional Visitor

VVX 411 Deletes Favorite Contact After Reboot

I added a dialed number as a favorite on my VVX 411 with firmware version 6.4.0.11527 Each time that the phone reboots, contact added as favorite always disappear which is not good.

 

How can I make my favorite contact/s to stay even after reboot?

 

Thanks

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 411 Deletes Favorite Contact After Reboot

Hello @zac2021 ,

 

Welcome to the Poly Community.


Check your phone backup if it contains:

dir.local.readonly="1"

 

If yes the Admin has prevented Speed Dials from being stored.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
zac2021
Occasional Visitor

Re: VVX 411 Deletes Favorite Contact After Reboot

Hi,

I checked my phone backup and it doesn't have that line.

Thanks

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 411 Deletes Favorite Contact After Reboot

Hello @zac2021 

 

who is the provider as they may still block the upload of the file to the provisioning server.

 

Jan 6, 2012 Question: How can I create a local contact directory/phonebook or what is the 000000000000-directory.xml used for?

Resolution: Please check => here <=

 

The above should have some info to get you started

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
zac2021
Occasional Visitor

Re: VVX 411 Deletes Favorite Contact After Reboot

Hi - It appears that my provider is blocking the upload of my local favorite directory. Is there a workaround for this? Thanks

Message 5 of 5