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VVX 411 and Vonage Issues

Jasons9745
Occasional Visitor

VVX 411 and Vonage Issues

We recently migrated from an older FreePBX phone system to Vonage and replaced phones with the VVX411.

 

We are having intermittent issues with dropped calls, inbound going straight to voicemail after 1/2 ring...no quality issues...no dial tone issues....

 

We have configured our firewall per Vonage recommendations but still having issues. I have the following in logs on our phones...can anyone tell me if this is an issue ? 

 

I also attached a jpg used in Vonage troubleshooting.

 

Any help would be greatly appreciated as we are getting minimal assistance from Vonage and our firewall support team is also about to throw up their hands..

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927082612|ares |4|00|aresDnsLookup: select time-out 1 on A lookup for 'amz1optlsreg3.ac1.vbspbx.com' after 0 sec
0927082612|ares |4|00|aresDnsLookup: select time-out 2 on A lookup for 'amz1optlsreg3.ac1.vbspbx.com' after 0 sec
0927082613|ares |4|00|aresDnsLookup: select time-out 1 on A lookup for 'amz1vptlsreg3.ac1.vbspbx.com' after 0 sec
0927082613|ares |4|00|aresDnsLookup: select time-out 2 on A lookup for 'amz1vptlsreg3.ac1.vbspbx.com' after 0 sec
0927083413|ares |4|00|aresDnsLookup: select time-out 1 on SRV lookup for '_sips._tcp.a209841.ac1.vbspbx.com' after 0 sec
0927083413|ares |4|00|aresDnsLookup: select time-out 2 on SRV lookup for '_sips._tcp.a209841.ac1.vbspbx.com' after 0 sec
0927083413|ares |4|00|aresDnsLookup: select time-out 3 on SRV lookup for '_sips._tcp.a209841.ac1.vbspbx.com' after 0 sec
0927083413|ares |4|00|aresDnsLookup: select time-out 4 on SRV lookup for '_sips._tcp.a209841.ac1.vbspbx.com' after 0 sec
0927083413|ares |4|00|aresDnsLookup: select time-out 5 on SRV lookup for '_sips._tcp.a209841.ac1.vbspbx.com' after 0 sec
0927083413|ares |4|00|aresDnsLookup: select time-out 6 on SRV lookup for '_sips._tcp.a209841.ac1.vbspbx.com' after 0 sec
0927083413|ares |4|00|aresDnsLookup: select time-out 7 on SRV lookup for '_sips._tcp.a209841.ac1.vbspbx.com' after 0 sec
0927083413|ares |4|00|aresDnsLookup: select time-out 8 on SRV lookup for '_sips._tcp.a209841.ac1.vbspbx.com' after 0 sec
0927083413|ares |4|00|aresDnsLookup: select time-out 9 on SRV lookup for '_sips._tcp.a209841.ac1.vbspbx.com' after 0 sec
0927083413|ares |4|00|aresDnsLookup: select time-out 10 on SRV lookup for '_sips._tcp.a209841.ac1.vbspbx.com' after 0 sec
0927083413|ares |4|00|aresDnsLookup: select time-out 11 on SRV lookup for '_sips._tcp.a209841.ac1.vbspbx.com' after 0 sec