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VVX 450 Displys SIP while Calling

fcny21
Frequent Visitor

VVX 450 Displys SIP while Calling

Please, I urgently need help. My newly installed 2nd phone cannot make or receive call. I called Google Voice and after deprovision /provision and updated the firmware to 6.4.3.10072, I am still having the same problem. Google told me to contact Polycom Technician.

Please, could someone help me?

 

Thank you 

Ojo 

4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 450 Displys SIP while Calling

Hello @fcny21 ,

Your post ended up in the Spam Filter so it was released manually. 


Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.


Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
fcny21
Frequent Visitor

Re: VVX 450 Displys SIP while Calling

Thanks SteffenBaierUK,

I do appreciate your response, BUT I but I will appreciate if there is anyway you could lead me to materials in this community board or Polycom tech support to help resolve this issue.

 

Thanking you

Ojo

 

 

 

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 450 Displys SIP while Calling

Hello @fcny21 ,

 

for example these:

 

SteffenBaierUK_0-1640934571245.png

 

Have you compared a working phone's backup with your other non working one? A simple tool like Notepad++ with the compare plug-in goes a long way. 

 

In addition how about attaching a photo of both? This sounds like a cosmetic issue but Google support should be able to check this as they send the configuration to the phone.

 

I would suggest ensuring the phone is factory reset and then re-provision via Google.

 

We do not even know for example if this is a brand new phone out of the box or has been used with another provider prior to this.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
fcny21
Frequent Visitor

Re: VVX 450 Displys SIP while Calling

Greetings Steffen,

Compliments of the season. You were right is was "cosmetic" in nature. I contacted Poly tech support today. I was supposed to convert my Poly phone from factory programmed version UC software  to Obi Edition software. The issue has been resolved.

 

Thank you so much.

Olukayode Ojo

Message 5 of 5